Author: Paul Ainsworth

Go on my Sun! Solar Plants Keep Customer Satisfaction red Hot

Solar Plants brought more than a ray of sunshine to the 2018 UK Customer Experience Awards – they brought an outline as to why they are one of the most customer-centric solar PV installers in the country. The Welsh firm, based...

BT Divisions Make Company Proud at UK CX Awards

The BT Group was one of the most prolific winners at the 2018 UK Customer Experience Awards, with divisions achieving a range of titles at the Wembley Stadium event. Presentations by BT delegates saw judges award BT titles no less than...

Keeping it Rail: CrossCountry Claims Three UK CX Awards

CrossCountry is on the right track to becoming the UK’s premier train operator for customers’ needs, and their recent success at the 2018 UK Customer Experience Awards highlights their inspirational journey. The intercity and long-distance operators dispatched a team of staff...

EE’s Renewed Focus on Customers Pays off in Spectacular Fashion

EE is one of the biggest names in UK communications, and is now one of the premier names in British Customer Experience, with the brand winning no less than four titles at the 2018 UK Customer Experience Awards. A team of...

PaymentSense: Transforming CX With Multidimensional Model

Card payment solutions maestros PaymentSense has scooped one of the most significant titles at the 2018 UK Customer Experience Awards. The company came out on top in the Transforming the Customer Experience category thanks to a presentation that left judges in...

Solus Accident Repair: Motoring Ahead with Customer Centricity

Solus Accident Repair have proved their customer engagement is roadworthy with a fantastic win at the 2018 UK Customer Experience Awards. The brand, owned by Aviva, has undergone a complete customer-centric transformation, and awards judges at Wembley Stadium were impressed with how...

Aspen Healthcare: 2018’s Customer Experience Superstars

Aspen Healthcare took to the stage no less than three times at this year’s UK Customer Experience Awards, including to accept the coveted Overall Winner title. The firm took the day’s main prize after securing Gold awards in both the Best...

SearchFlow Celebrate Double Success at the UK Customer Experience Awards

Leading conveyancing search solutions provider SearchFlow is celebrating after winning two prestigious titles at the 2018 UK Customer Experience Awards. Representatives of the firm joined hundreds of delegates at the huge event in London’s Wembley Stadium, and gave presentations to judges that...

Winning at Wembley: The 2018 UK Customer Experience Awards Champions Celebrate in Style

The 2018 UK Customer Experience Awards brought the best of British customer centricity to London’s home of champions, Wembley Stadium, for the most successful CX event the country has seen to date. Over 900 people gathered under the iconic arch of...

Confirmit’s Claire Sporton Makes Impact at CXPA Awards

Senior Vice President of Customer Experience Innovation at Confirmit, Claire Sporton, has been named a winner of the 2018 CX Impact Awards by the Customer Experience Professionals Association (CXPA). The CX Impact Awards were held to mark CX Day, a global day celebrating...