Author: Paul Ainsworth

Future is CX: Conference Welcomes UK’s Customer Experience Leaders for Day of Insight

The Future is CX conference at Microsoft HQ in reading saw the UK’s most talented Customer Experience professionals pass on wisdom to enthusiastic attendees, and shine a light on where customer-centricity is headed. The event was hosted by Awards International and...

Celebrating CX Day 2018

CX Day 2018 sees the country join in worldwide celebrations of outstanding Customer Experience, ahead of a huge month for British events including the annual UK Customer Experience Awards. The global scheme is championed on Tuesday October 2 by the Customer...

Boards Looking at IT to Improve Customer Experience

New research has shown that boards are not only looking at Chief Information Officer’s (CIOs) to address operational efficiencies and IT performance, but are also focused on how they can become more customer-centric. The Harvey Nash/KPMG CIO Survey of 1,200 UK CIOs...

Jeremy King Knows Data – This we can Attest!

Gathering feedback from your target consumers was once a time-consuming or impossible chore, that often gave brands an inaccurate (or blank) picture of the people they want to attract to their products and services. Thankfully, times have changed with the dawning...

Business Stream’s Jo Mayes: Tapping Into What Customers Want

It’s been a busy-but-successful few years for utilities firm Business Stream, thanks to a renewed focus on customers and how they interact with the organisation. Skippering Business Stream – known as ‘the Water Experts’ – as it charts a course through...

Complaint Handling Conference Brings Together UK’s Top Customer Service Leaders

Alongside two exclusive conferences focusing on sharing best practice in Customer and Employee Experience, comes a summit on one of the most crucial aspects of modern customer service – complaint handling. Taking place in London on December 12, Winning With Complaint...

Future Sight: Understand Where CX is Going at Upcoming Conference

The future of the booming Customer Experience sector is the focus of an upcoming conference in which attendees can gain valuable insight from some of CX’s biggest names. Hosted by Awards International at the Reading HQ of Microsoft on October 3,...

Innovation and the Future of Content Revenue: An Interview with Cris Beswick

Cris Beswick is among the UK’s foremost innovation specialists, and one of the pioneers behind an exciting plan to change how digital media is consumed. That vision is The Future Shapers, a roadmap to bringing quality content and thought leadership pieces...

Stylish win for StrategiQ Marketing

A “calculated risk” paid off for an award-winning design and marketing firm that has helped change how customers choose hair and beauty salons. StrategiQ Marketing won Silver in the Customer Feedback and Review category at the recent 2018 UK Digital Experience Awards,...

World Cup Fever Fired up Online Retail, Report Finds

Football might not have come home after all, but the World Cup added a kick to recent online retail sales, according to a new report. The latest IMRG Capgemini e-Retail Sales Index reveals a 16.9 percent year-on-year (YoY) growth of retail sales in...