Author: Paul Ainsworth

Manuela Pifani: The Art and Science of Customer Experience

Manuela Pifani is proof, if proof were needed, that award winners go on to achieve amazing things – on top of the success that brought them to the awards podium in the first place. Having been at the vanguard of helping...

How Skipton Building Society put Customers at the Heart of their Business

Skipton Building Society is the fourth largest building society in the UK, with 95 branches located across the country and a contact centre based in Bury, Lancashire. With entries now open for the 2018 UK Customer Experience Awards, we look...

FDM Group Partner 2018 Employee Experience Awards

Worldwide professional services firm FDM Group has been announced as the latest official partner for the 2018 UK Employee Experience Awards, which will take place this spring. Hosted by Awards International in London’s Park Plaza Hotel on May 17, the daytime...

UK Employee Experience Awards Finalists Announced

The finalists for the 2018 UK Employee Experience Awards have been revealed, with a huge list of some of Britain’s best-known businesses competing across 20 categories. The finals will be hosted by Awards International at London’s Park Plaza Riverbank hotel on...

Usability247 on Board as Partners for 2018 UK Digital Experience Awards

User experience experts Usability247 have been named as partners for the 2018 UK Digital Experience Awards, which are returning to London this summer. The firm helps businesses implement effective digital user experience initiatives for big name clients including Telefonica (O2) and...

BT Business & Public Sector: Complaint Handling Team of the Year

BT’s Business and Public Sector Complaints team has picked up one of the top honour at the 2018 UK Complaint Handling Awards. They won the coveted Team of the Year award at the gala event, which was held at London’s Park...

Sage: Leading the way in Utilising Customer Reviews

Accountancy software firm Sage, in partnership with Trustpilot, have been named winners in the Utilising Customer Reviews category of the 2018 UK Complaint Handling Awards. The B2B company told judges of their customer reviews process, in which every customer who leaves...

United Utilities: The Pro-Active Approach to Customer Satisfaction

Uniting complaints teams from across their various departments has led to huge improvements for United Utilities, whose achievement has been celebrated at the 2018 UK Complaint Handling Awards. The UK’s largest listed water company, United Utilities was unhappy with how complaints...

CrossCountry: Making a Rail Difference for Passengers

Identifying problems with customer complaints and allowing improved communication through digital means such as a mobile app has led to major success for train firm CrossCountry at the 2018 UK Complaint Handling Awards. The company, which operates the UK’s longest direct...

H2-WOW: Water Result for Severn Trent

A project by Midlands utility firm Severn Trent Water to reduce complaints has caused a big splash at the 2018 UK Complaint Handling Awards. The company told judges at the recent event in London about their Customer Journey Improvement initiative, which...