Author: Paul Ainsworth

Six Skills a Succesful IOT Developer Needs

The Internet of Things (IoT) will continue to transform the digital landscape in 2018. Here CXM presents six skills IoT developers need to be successful in this pioneering field. 1. Ability to work in a team/listen and cooperate The Internet of Things...

New Partnership Brings Complaint Handling to the Next Level

The firm behind the Customer Experience Awards, Awards International, has joined forces with online complaints platform Resolver  to announce an exciting new partnership which aims to promote effective complaint handling in the UK. Awards International also host the upcoming UK Complaint...

Open Banking Reforms: A Golden CX Opportunity

Open Banking should be a “catalyst for greater Customer Experience” rather than a hindrance for the UK’s banks, it has been suggested as one of the biggest personal financial shake-ups in recent years gets underway. From January 13, customers are able...

Winter Blunderland: Customers Force Grotto Closure

Customer feedback has forced the closure of a children’s festive attraction, which was described as “disgusting” by disappointed parents. The ‘Winter Wonderland NI’ event was held at the Clandeboyne Estate in Bangor, Northern Ireland, but after just two days of being...

Customers Ready to Abandon Brick and Mortar Branches? Don’t Bank On It!

Customers of one of the UK’s best-known banks are fearful of a slump in service following news that many branches are to shut. RBS has announced the looming closure of 62 Royal Bank of Scotland branches, along with 197 NatWest outlets,...

FoundIt find themselves Wembley Winners Yet Again

Hot on the heels of their UK Customer Experience Award win in September, data platform innovators FoundIt returned to Wembley Stadium in November to take home another prize for their expanding trophy cabinet – a UK Digital Experience Award. The London...

UK Complaint Handling Awards 2018 Finalists Announced

How businesses deal with complaints has evolved to become a key component of their overall Customer Experience ethos, and the premier event in the UK to celebrate talent and achievement in this crucial field is the Complaint Handling Awards, for...

The Future’s Bright, The Future’s Green!

The saying goes “It ain’t easy being green”, but the Overall Winner of the 2017 UK Business Awards is turning that theory on its head by helping an ever-growing number of organisations benefit from greener – and cheaper – energy...

Greenwich Leisure Ltd Named Winners of Social Enterprise Award

Greenwich Leisure Ltd (GLL) has won the award for best Social Enterprise at the UK Business Awards 2017. GLL was nominated in the category for its pioneering use of the ‘Social Value Calculator’ to accurately demonstrate the improvements to health, wellbeing,...

Award-Winning Team is Digitising Northern Ireland’s Public Sector

A group working to make Northern Ireland’s public sector accessible to more people than ever before via digitisation has been honoured at the UK Digital Experience Awards 2017. The Digital Transformation Service, which was created by the NI Department of Finance,...