Author: Paul Ainsworth

Stars Align for Sagittarius at UK DX Awards

The stars were aligned just right for Sagittarius Digital at the UK Digital Experience Awards at Wembley Stadium, as the company won the Business Change Category. The firm – which has UK bases in London and Kent, alongside global offices in...

Bidfood’s Back with Second Wembley Win

Wholesale firm Bidfood made a triumphant return to Wembley Stadium to win at the 2017 UK Business Awards. The company previously enjoyed success at the same venue in September, when they won Gold in the Transport and Logistics Category at the...

Sheer GRIT: Web Firm Claims UKDXA Crown

Web design firm GRIT Digital are celebrating double success at this year’s UK Digital Experience Awards. The Norwich-based company was named winner in the Not for Profit and Charity category, before going on to claim the Overall Winner title later that...

Visit the Porsche Museum Without Leaving Home

Car enthusiasts can now have immersive online access to one of the most spectacular car museums in the world – the Porsche Museum. Through experiential real-time video technology by online CX firm GoInStore, visitors to the museum website can experience...

Experience Europe ’17: Highlights of CX Summit

Earlier this month, Customer Experience management firm Medallia held their Experience Europe ’17 event in London, at which hundreds of guests discussed the current state of the CX industry and the challenges it faces. Hosted at the historic Tobacco Dock in...

How Co-Op put Complaint Handling at the Heart of the Brand’s Revival

As the clock ticks towards the deadline for entries to the UK Complaint Handling Awards 2018, CXM looks back at one of 2017’s success stories – Co-Op Food. With a loss of £660m in 2013 and £2.5bn by 2014, it was...

Digitisation is the CX American Dream

Digitisation is the main Customer Experience priority for US firms, new research has revealed. A report by the National Centre for the Middle Market (NCMM) found that 74 percent of middle market firms surveyed believed digitising CX was essential to growing...

Winner Focus: Skipton Building Society

Helping those living with dementia lead full and active lives earned a branch of Skipton Building Society a UK Customer Experience Award. The team from the Bury branch were among the winners at the gala awards final at Wembley Stadium back...

Passion From Pain: How Trauma Ignited CX Success

Sometimes in life we need a little push in the right direction to help us realise our goals or follow our dreams. In some cases that push is a gentle nudge, while in others it’s getting shoulder-charged by a New Zealand...

Our Survey Says…

Customers…the lifeblood of any business. We want to know what they want, and how they want it. We need to know their needs, and we like to know their likes. Such valuable data can help us fine-tune our firms to better...