Author: Paul Ainsworth

Winner Focus: Direct Line Group

One of the undeniable success stories of the 2017 Customer Experience Awards was Direct Line Group, which won an amazing haul of five trophies on the night. The insurance kingpins claimed four Gold awards and one Silver prize following a busy...

Winner Focus: Bidfood

Catering suppliers Bidfood not only help satisfy hunger all over the UK, their CX offering satisfied judges at the 2017 UK Customer Experience Awards. The firm drove off with the Transport and Logistics Award, racing ahead of fellow category finalists Hiab...

Winner Focus: Finastra

Fintech giant Finastra took to the podium at Wembley Stadium to accept one of the most significant prizes at the UK CX Awards – the Technology & Telecoms Award. The Finastra team offered judges an outstanding presentation on the firm’s “world-class...

Winner Focus: Business Stream

Water suppliers Business Stream made quite a splash in the 2017 UK Customer Experience Awards, with overjoyed staff walking away with an armful of prizes. The firm, which supplies businesses across Scotland and England since being formed in 2008 by Scottish...

Winner Focus: Virgin Money

Virgin Money were always a favourite among pundits to take home a UK Customer Experience Award this year, and their presentation confirmed to judges that those predicting success were bang on the money. The Virgin team outlined to their judging...

Winner Focus: Red Funnel

Ferry firm Red Funnel enjoyed Titanic success at the 2017 UK Customer Experience Awards, but unlike the supposedly ‘unsinkable’ Belfast-built ship, their fortunes are set to continue. The company claimed the Hospitality, Tourism, and Leisure Award at the Wembley gala event,...

Winner Focus: Optivo

Housing Providers Optivo are used to building homes, but building upon their already fantastic Customer Experience has cemented their status as one of the UK’s most customer-centric organisations in 2017. The company clinched the Best Contact Centre (Small) Award at the...

Winner Focus: The Share Centre

Online stockbroker The Share Centre is used to winning awards, as visitors to their site can attest to. Now the Aylesbury-based firm have another trophy for their growing collection, the UK CX Award for Customer at the Heart of Everything (Use...

Winner Focus: Capital One

The recent UK CX Awards was a night of celebration for all finalists, but Capital One stole the show by walking away with the much-coveted Overall Winner title. The credit firm blew judges away with its Principal Based Servicing, which netted...

Winner Focus: FoundIt!

Fed-up with customer frustration on retail websites, digital trailblazers FoundIt! have reinvigorated online shopping, and found themselves onstage at Wembley Stadium to receive a coveted UK Customer Experience Award. The London-based data platform firm, which helps digital retailers streamline services for...