Author: Paul Ainsworth

Winner Focus: Brand Biology

Bristol-based Brand Biology has proved to be a firm which understands the science of good service with their incredible win at the 2017 UK Customer Experience Awards. The company was named Best Customer Experience Training Company at the recent gala event...

The CX Factor

It was a night that entrants will remember for a long time, and winners will never forget – the 2017 UK CX Awards brought the country’s premier companies with a true passion for their customers together at London’s Wembley Stadium. The...

UK Business Awards Finalists Announced

The finalists for the 2017 UK Business Awards have been announced, with a shortlist of hopefuls representing the very best firms in the country. Known as ‘The Dons’, the awards are among the hottest contested industry prizes in the UK, with...

The Countdown Begins for the CX Awards 2017

The champagne is on ice and all eyes are on London’s iconic Wembley Stadium for the UK Customer Experience Awards 2017. The ceremony on September 28 will bring together the cream of the UK’s customer service talent for a celebration of...

Win at Complaint Handling with Upcoming Conference

Customer complaints are a fact of life for any business, but how they are handled can be the difference between losing a customer for good, or winning them round and reinvigorating their loyalty. The skill of complaint handling has moved to...

Aiming to Inspire: An Interview with Mark Cushway

Mark Cushway is a dynamic business personality, who helps both companies and individuals reach their full potential through inspired leadership. ‘Inspired’ being a keyword, as Mark is the CEO of The Inspired Group, a position from which he oversees companies operating...

Digital Innovation ‘Paramount’ for Retailers Ahead of Peak Shopping Months

Retailers have been warned they must rethink their digital sales services to capitalise on consumer trends. Following the release of data on retail sales by the Office for National Statistics, eCommerce consultancy Salmon said that although tills have continued to ring...

Helping Customer-Centric Culture Take Off and Soar in Multi-National Organisations

Sonia Bhatia Salmin has, for the last three years, been responsible for the gargantuan task of implementing a customer-centric agenda in a pharmaceutical company that stands among the top 100 on the planet. As Head of Customer Experience at Mumbai-based Piramal...