Author: Sandra Radlovacki

How to Survive and Thrive in Difficult Times with Agility

Almost 90 percent of CEOs agree that being agile in difficult times is extremely important for organisation’s success.A research has shown that agile organisations outpace non-agile organisations in several aspects, from profitability to customers and talent.In order to thrive and...

Gulf Customer Experience Awards 2021: Finalists Revealed

The finalists for the 2021 Gulf Customer Experience Awards have been revealed, with brands including Virgin Mobile UAE, Abu Dhabi Commercial Bank, and HSBC among those set to compete for victory at the event in February.The annual gathering is the...

2020: The Year of Online Awards Experience

2020 has been an unprecedented year to say the least. Businesses faced difficulties, challenges, some even shut down while others struggled to stay afloat.Over the last 12 months, the sector upon sector had to scramble not only to maintain the...

Last Chance to Enter the 2021 Gulf Customer Experience Awards

The deadline to enter the 2021 Gulf Customer Experience Awards is fast approaching, with just days left to put your organisation forward.Potential entrants have until this Thursday, December 17 to submit entries ahead of the Awards finals day on February...

CXM’s Top CX Stars: 2021 Edition

The CX Stars list of the UK’s top Customer Experience Professionals and Influencers is returning to CXM for 2021.CX Stars is Customer Experience Magazine’s annual list of the country’s most dedicated CX Professionals who strive to transform businesses and place...

iCXTrendTalks: Anita Siassions, Founding & Managing Director, ManagingCX

Anita Siassions, Founding & Managing Director at ManagingCX carefully analyses the state of CX in Australia in 2020, as well as the importance of CX leader’s peripheral vision.See the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=iXoy3cx1w3M?feature=oembed&w=640&h=360] ...

iCXTrendTalks: Yusdi Santoso, Head of Customer XM, EMEA, Qualtrics

As part of CXTrendTalks at the 2020 International Customer Experience Awards, Yusdi Santoso, Head of Customer CX, EMEA at Qualtrics focusses on three ways of finding ROI on CX in times of crisis and the transformative power of CX.See the...

CXTrendTalks: Amanda Riches, Senior Director Professional Services EMEA, Medallia

Amanda Riches, Senior Director Professional Services EMEA at Medallia discusses driving rich understanding and rapid innovation in context of today’s experience landscape.See the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=k68nnSylcE8?feature=oembed&w=640&h=360] ...

CXTrendTalks: Andreas Constantinides, Head of Messaging & Marketing, MoreThan160

Andreas Constantinides, Head of Messaging & Marketing at MoreThan160 talks about unique CX tools for exceptional CX, six categories of positive experiences and finally, explores three new “wow experience” contributors.See the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=ysk60qqhd7Y?feature=oembed&w=640&h=360] ...

CXTrendTalks: Greg Melia, CEO, CXPA

Greg Melia, CEO of Customer Experience Professionals Association (CXPA) discusses the rise and the faults and of CX job positions and the trends over the past several years that influenced these.See below the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=Qi8aGX5155E?feature=oembed&w=640&h=360] ...