Author: Sandra Radlovacki

Half of Employees Feel Neglected by Bosses, New Research Shows

The findings of research done by MHR reveal that 53 percent of all employees believe their employer is not showing concern about their mental health well-being during the current lockdown. The research involved 5,000 UK employees, two-thirds of which (66 percent)...

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Brush up Then Join in: Self-presentation On Video Conferencing Might Affect Your Career

According to a new nationwide study commissioned by Eskenzi PR and carried out by Onepoll, 40 percent of respondents say they have judged their co-workers based on what their house looks like during video conferencing. Thankfully, 28 percent of those admitting...

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Genesys Chat Helps Deliver 100,000th Meal to NHS Key Workers

Genesys, the global leader in cloud customer experience and contact centre solutions helped Food4Heroes, a not-for-profit organisation deliver 100,000 meals in over a month by providing the organisation with Genesys Cloud webchat. Food4Heroes works with local catering companies to provide nutritious...

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Stay Apart But Stay Connected: The Second CX Networking Meeting

Following the success and positive feedback of the first meeting, Awards International has organised the second CX Networking Meeting, gathering around 40 CX professionals mainly from the Gulf region, but also from all over the world. The meeting’s agenda included presentations...

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Free Webinar: Turn Your Contact Centre Recession-Proof With Freshworks

The current situation has made it clear that businesses need to adapt and prepare for the contact centres of the future. Whether this crisis leads to an economic downturn or not, you need to start preparing your contact centre for the...

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Saudi Arabia Triples on VAT to Counter the Economic Impact of COVID-19

Saudi Arabia announces a rise in the value-added tax (VAT) rate to 15 percent, starting July 1st , according to Saudi Press Agency. Mohammad Al Jadaan, Saudi Minister of Finance, said the measures are to be implemented in order to protect...

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World’s First AI University in Abu Dhabi Delays Opening to 2021

The world’s first university dedicated to artificial intelligence in Abu Dhabi has pushed its opening date for the inaugural class to January 2021 due to the COVID-19. Mohamed bin Zayed University of Artificial Intelligence (MBZUAI) was set to welcome its first...

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Over Half of Consumers Will Watch Ads Than Pay to Access More Video Content

The research conducted by the global provider of advertising technology Rakuten Advertising on more than 4,500 adult consumers in the UK, France, Germany, Italy, Spain and the Netherlands showed that 38 percent of consumers in the UK are spending more...

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Issues with Customer Insights: 3 Things You Might Want to Review

A recent report published by Revuze, a no-touch analytics platform examines the possible issues in understanding your customers while offering a self-service solution that solves it all. Customer insights require time, effort and maintenance since all customer data today is gathered...

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Freshworks Announces Integration with Slack to Enable Accelerated Collaboration With Customers

Global innovator in customer engagement software Freshworks Inc. has announced the integration of its customer support and engagement software Freshdesk with Slack, which is a leading channels-based messaging platform with over 12 million active daily users. The Freshdesk and Slack integration...

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UAE Tops The Fastest Mobile Broadband Speed in the World Chart

According to Ookla’s March Speedtest Global Index, UAE ranks first for mobile broadband speed with a mean download speed of 83.51 Mbps. Singapore tops the chart for fixed broadband speed with a mean download of 197.26 Mbps, while India fell by...

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Confirmit Releases COVID-19 Resource Hub to Help the Insight Industry

Global CX and market research solutions provider Confirmit announces the COVID-19 Resource Hub programme of solutions to support the insight industry, lending a helping hand in building stronger future for organisations. The initiative will provide insight professionals a platform to interact...

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More than Half of UK Consumers Reducing Spend Due to Low Confidence in the Economy

The latest data collected on April 18th -19th , 2020 report from global consulting firm McKinsey & Company reveals that only 17 percent of British consumers feel the economy will recover in the next 2 to 3 months. The UK consumers’...

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Geidea Announces Partnership with Brilliant Basics

The Middle Eastern fintech company Geidea Solutions have announced collaboration with Brilliant Basics, a design-led innovation studio, to help promote the vision for becoming a leading digital financial services company in the region. Geidea’s vision is to enable cashless payments for...

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Cupola Partners with Avaya to Boost Contact Centre Capabilities

The leading regional BPO Cupola Teleservices joins forces with Avaya to deliver uninterrupted contact centre services to its customers while ensuring the health and well-being of employees now working remote. The company’s technology upgrade secures that services provided to customers in...

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Emirates to Operate Repatriation Flights to 8 Cities

Dubai-based airline Emirates announces passenger flights plans to 8 cities across the world: Frankfurt, Jakarta, Johannesburg, Lagos, London Heathrow, Madrid, Manila and Tunis. Travellers to Johannesburg, Lagos and Tunis must contact the respective embassy or consulate in the UAE, while travellers...

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Medallia Announces Acquisition of Speech-To-Text Platform Voci Technologies

The global leader in experience management leader Medallia inc has recently announced the initiation of agreement to acquire Voci Technologies, the AI real-time speech to text platform, with the finalisation date in May 2020. The acquisition will result in joined forces...

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Online Retail Revenue Jumps by Over Fifty Percent Amid the Pandemic

The findings of a sample of 278 businesses of new data from Fresh Relevance show a revenue increase of 60 percent for online retail in the last month. Online sales fairly increased in the first week of March, only to jump...

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NHS Trust Implements Online Medical Consultations For Patients

Walsall Healthcare NHS Trust has recently started conducting online health checks and medical reporting using eClinic video consultation software. The software allows clinicians to exchange medical opinions between themselves, ensuring privacy despite physical distance created by the pandemic. By using the...

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Airline Industry Paid Ad Impressions Plummet amid the COVID19 Pandemic

Airline industry paid ad impressions face a dramatic fall by almost 100 percent due to the current situation caused by the COVID19. A recent data acquired by Learnbonds shows that airline industry paid ad impressions dropped by 99 percent in the...

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