Archives

The 2023 edition of ECXA™ is now open for entries

Awards International announces the start of the European Customer Experience Awards ’23, a premium awards programme celebrating top results and achievements of the CX community in Europe.As of September 5, the second edition of ECXA™ is officially accepting entries. Companies of all...

Most important features of a sustainable city

An increasing number of people are living in cities, but the problem we face is that cities are not sustainable in their current form. As more and more people converge on a small area, it becomes challenging to meet their...

The hybrid staffing models: which flexible working patterns should your organisation use?  

At its core, hybrid staffing models are centred on the employees and what works best for them. New models provide employees with greater flexibility into where and how they work.  Essentially, hybrid models investigate working conditions and situations. This changes the...

The 7 habits of a highly effective CX trainer

Customer Experience (CX) has a major influence on an organisation’s ability to grow its revenue, customer base and market share. Without exceptional CX, customers will simply jump ship and find another product or service provider. Statistics show that 86% of...

The next great disruption in customer experience – the opportunity to surge ahead

Every year, consumers become more impatient and more likely to switch brands for better experiences. To win and keep them, you have to go above and beyond. With the advances in AI and cloud technologies, companies today have tremendous opportunities...

The 3 biggest benefits of contact centre AI

From smarter forecasting to call routing and IVR, artificial intelligence is increasingly embedded in how contact centres work. It’s no longer the preserve of big brands – with big budgets – but a mature, ready-to-use technology from which every contact...

This week in CX: Zendesk, Twilio, and Zoho

We’re bringing you the latest roundup of industry news. Last week, featured new Zendesk research, British consumer purchase reconsiderations, CMO data into customer behaviours, and Zoho’s growth in the UK. Key newsTwilio have launched new research exploring the way the cost-of-living crisis...

How to drive CX with your own humanity, purpose, and vision

Knowing how to start an article is perhaps the most challenging part. Sitting at my computer, this is one of those pinch-yourself moments where I find myself penning an article for the Customer Experience Magazine (CXM) – a publication I...

Top tips to go beyond corporate values

There’s no going around it: change is a necessary part of doing business. Your company’s values should evolve as well. According to a 2005 survey of large organisations, 90% had a core corporate values statement. Thirteen years later, a survey...

CX & Loyalty Summit MENA 2022: driving revenue through CX transformation

The CX & Loyalty Summit MENA 2022 will bring together senior industry executives from various sectors and industries. The summit will discuss CX, EX, Loyalty, Customer Service, Digital Trends, and much more. The Summit will explore cutting-edge technology, including digital...