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81% of shoppers to cut spending while marketers hold high expectations

A recent study from Rakuten highlights a divide between retailers’ expectations and the reality of consumer holiday shopping plans in 2024. According to the survey, 81% of shoppers have no intention of increasing their holiday spending this year, showing a...

Sustainability and wellness demand grows in U.S. and Canada grocery loyalty programmes

Eagle Eye’s recent survey of grocery shoppers across the U.S. and Canada shows evolving consumer priorities around sustainability, health, and rewards and highlights a gap in current loyalty programmes that could be costing retailers a competitive edge. The study, which...

InMoment boosts customer feedback collection with AI Active Listening

InMoment has introduced AI-powered Active Listening Agents, an upgrade to its Active Listening tool that uses contextually aware generative AI (GenAI) to prompt customers with thoughtful follow-up questions, encouraging richer and more detailed responses. By employing securely hosted LLMs to...

Freshworks unveils new tool for enhanced CX and EX

Freshworks has announced Freddy AI Agent, an autonomous service tool designed to elevate customer (CX) and employee experiences (EX). Freddy AI Agent is engineered for fast, seamless deployment, enabling businesses to install the agent in minutes without extensive coding or...

72% of Gen Z say job interactions hurt their mental health

As Gen Z approaches a third of the global workforce by 2030, their experiences on the frontline are raising red flags for employers worldwide. A new study by UKG, surveying nearly 13,000 frontline workers and managers across 11 countries, reveals...

Shein and Temu’s rapid rise hits roadblocks

According to new data from Forrester, the two rapidly growing e-commerce platforms, Shein and Temu, are expected to experience a significant slowdown in growth rates next year. Based on an analysis of retail trends for 2025, this prediction suggests that...

Beyond the goal: picking KPIs that lead to victory

We live and breathe metrics. Your car speedometer, your watch reminding you to take more steps, or even tracking how many hours of sleep you’ve managed to knock out. Businesses are no different and get similarly swamped with data points....

Trust and security concerns are shaping the future of social commerce

New research from AfterShip and Ipsos sheds light on the factors shaping consumer behaviours on social commerce platforms like TikTok Shop and Instagram Shopping. According to AfterShip’s inaugural Shopper Sentiment Report, trust and security remain key issues for many consumers,...

Authenticx launches AI assistant that revolutionises insights for healthcare

Healthcare conversation intelligence platform Authenticx has launched Ava, an AI-powered in-app assistant that helps users efficiently answer key business questions and generate actionable insights from their data. The AI assistant can analyse call transcripts, interpret correlations between AI models, and provide...

Retailers gear op with 500,000 hires for a strong holiday season

The National Retail Federation (NRF) predicts a solid growth in U.S. holiday spending for 2024, with sales projected to rise between 2.5% and 3.5% compared to last year’s numbers. This year’s total holiday spending is expected to reach between $979.5...