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This week in CX: staff wellbeing is tied to business growth

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at consumer attitudes to small businesses’ customer service advantages, and how staff wellbeing is impacting business growth when neglected.Key newsMeta has completed its customer service...

CX in mental healthcare: applying your expertise to better the patient experience

Luckily, in recent years, we have seen more and more people talking about their mental health more openly than ever before. It seems that the taboo has lifted. But now that people are addressing their mental health issues and reaching out...

Workplace AI is setting new standards for businesses 

The rapid evolution of AI technology has captured the public interest. Already, it is having a significant impact on the way we communicate with one another in our daily lives. With further investment into chatbot technology from major players like Microsoft and Google, advancement in the space is inevitable. The integration of AI into businesses is...

Time to trust: publishing industry in the age of  disruption

In 2022, Customer Experience Magazine published its first print issue and distributed more than 500 copies. This was the year the world was recovering from the economic losses caused by the pandemic. At the time, the predictions indicated that non-digital...

This week in CX: which generations are struggling with paying the bills?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the generational differences in affordability in the cost of living crisis, as well as what SMBs are planning with AI. We also have...

CX Leadership Roundtable: preparing customer service teams for AI and automation

Join us for an insightful discussion on how AI-based conversational messaging revolutionises the customer experience and how your brand can prepare. Discover the digital capabilities required to leverage this technology effectively and stay ahead in the race for customer service...

Creating and measuring value of service: the healthcare industry perspective with Leslie Pagel

The healthcare industry across the world has entered an era of vulnerability. We are facing staff shortages, a cost of living crisis, and general anxiety among workers and patients. Maintaining a high standard of service has become increasingly challenging. However, there...

Are brands adapting to modern customer search methods?

A whopping 82% of businesses believe that consumers will find brands using social media over the next year. Many are relying on social media to promote and sell stock – often directly through certain platforms. Is this the end of traditional search...

Developing high-quality payment solutions during tech evolution: an interview with Delia Pedersoli

The fintech industry has undergone significant changes in the past three years due to technological advancements. This trend will only continue with the acceleration of generative AI that is expected to change consumer ownership and control over the payment services. Many...

What impact is the cost of living crisis having on the employee experience?

Stress in the workplace is one of the biggest threats to employers’ greatest resource: their employees. Last year alone, it led to 17 million lost working days in the UK. But despite workplace stress currently reaching record levels, according to a poll...