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Infobip and White Label Communications join forces to boost CPaaS offering

Global communications platform Infobip has partnered with White Label Communications to expand its Communication Platform as a Service (CPaaS) capabilities for medium and large enterprises. The collaboration aims to provide resellers with a more comprehensive suite of cloud-based communication solutions,...

AI chatbots spreading misinformation, worker exploitation, and holiday nightmare

BBC research exposes AI chatbots’ inaccuracies in current affairs A BBC study found that AI chatbots—including ChatGPT, Copilot, Gemini, and Perplexity—frequently produce factual inaccuracies and misleading content in news responses. Over half of the AI-generated answers reviewed had “significant issues,” including...

Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer interactions

Cisco has partnered with Mistral AI to introduce the AI Renewals Agent, designed to revolutionise the renewal proposal process by intelligently integrating insights from over 50 data sources. This AI-powered system consolidates structured and unstructured data, performs real-time sentiment analysis,...

Yext acquires Places Scout to bolster search intelligence

Digital presence management company Yext has acquired Places Scout, a local SEO and location intelligence platform, in a move to strengthen its competitive intelligence and benchmarking capabilities. The acquisition enhances Yext’s ability to provide real-time, data-driven insights, helping brands track...

Auquan launches Sustainability Agent to free finance teams from manual ESG work

Auquan has announced the launch of its Sustainability Agent, an AI-powered tool designed to free sustainability teams from the burden of tedious and time-consuming manual tasks. “At Auquan, our mission is to liberate financial professionals from soul-sapping manual tasks and...

Americans fear online platforms aren’t safe

Americans are losing faith in the apps they rely on. Only 18% believe service providers on rideshare, dating, home service, and accommodation platforms are properly vetted. Sixty percent would pay extra for stronger background checks. And across job sites, finance...

USCXA winner ParkHub enhances game-day parking experience for Mercedes-Benz Stadium

Mercedes-Benz Stadium (MBS) has partnered with the US Customer Experience Awards 2024 winner ParkHub to simplify parking for fans attending Atlanta Falcons and Atlanta United matches, introducing a range of digital solutions designed to ease congestion and improve efficiency.The collaboration...

Less paperwork, more care: digital tools are reshaping healthcare efficiency

New research from athenahealth reveals a strong correlation between patient digital engagement and better financial performance. The study also highlights that practices with higher PDEI scores see reduced after-hours documentation time, or “pajama time,” for clinicians—a surprising finding that challenges...

Rail bosses under fire, Accenture’s DEI exit, and rising workplace financial stress

New train departure rules spark outrage Rail passengers have criticised a new Network Rail trial at King’s Cross, where train departure details vanish three minutes before departure to prevent last-minute platform dashes. Commuters argue the policy is patronising and could increase...

Don’t take a ‘head-in-the-sand approach’ to client feedback

Many startups are so focused on their product vision, they don’t want to hear what customers say about it. Similarly, larger firms often sanitise feedback into generic and useless forms. Therefore, it isn’t a major surprise that legal and other...