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March 01, 2021
The Legacy of Don Hales
After almost 60 years in business and 20 years in the events industry, co-founder and former chairman of Awards International Don Hales passed away on February 25th, 2021. Don started his career in financial services, after which he quickly qualified as a Fellow of the...
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February 26, 2021
Time for Change
We all experienced (been involved in, or seen) changes that have worked, but often we have seen change done badly and those are the ones we tend to remember.Change is a given, a bit like death and taxes, but now...
February 25, 2021
Research Reveals a Customer Relationship Crisis
Struggling to get a clear picture of their customers, more than half of sales leaders say their CRM is costing them revenue.According to a new CRM and Sales Impact Report from SugarCRM, many companies are facing a customer relationship crisis. Forty-eight...
February 24, 2021
What’s the best way to improve Customer Experience in the new normal?
Even before COVID-19 hit, the CX world was changing fast. Companies were already investing heavily in digital transformation to become more efficient and flexible. At the same time, customers were increasingly demanding a convenient, seamless and emotionally engaging experience across...
February 23, 2021
Online Female CX Communities: Why They Matter and How You Can Get Involved
The world’s first global online membership community for Women in CX is launching on International Women’s Day – March 8th 2021. And this start-up is pretty special.CX Magazine has partnered with Women in CX and this week, caught up with...
2021 Gulf Customer Experience Awards: Meet The Winners
The winners in CX innovation across the Middle East have been announced at the annual Gulf Customer Experience Awards in Dubai.Following a fantastic day of presentations by finalists, and hybrid live and online awards ceremony, the big winners have been...
February 17, 2021
2021 UK Customer Experience Awards: Entries now Open!
Entries are now open for the 2021 UK Customer Experience Awards, which this year is marking twelve years of celebrating the very best CX in Britain. The 2021 UK Customer Experience Awards is going to be a celebration of the extraordinary...
February 16, 2021
Top Tips for Hiring the Right Team to Deliver the Best Possible Customer Experience
Building the right team to deliver the standard of care you expect your customers to receive can be challenging. There are lots of elements that are required to achieve success, from establishing companywide values to guide decisions, to empowering your...
An Interview with 2021’s Top CX Stars Professional, Simon Johnson
I had the absolute pleasure of speaking with this year’s highly deserving Top CX Stars Professional, Simon Johnson. Simon is General Manager for UK & Ireland for Freshworks, a company providing organisations of all sizes with SaaS customer engagement solutions.Simon...
Customer Experience Trends in 2021
CXM Editor Debbie Walton had the pleasure of chatting to Simon Johnson from Freshworks, CXM’s winner of this year’s CX Stars Top 100 Professionals, about customer experience trends in 2021.For information on Freshdesk’s product offering, please click here.What 2021 holds...
