Archives

Tokyo takes stand against customer harassment with landmark ‘kasuhara’ law

Japan is taking decisive steps to combat the growing issue of customer harassment, known as “kasuhara,” to protect its service workers from abuse. On July 9, department store giant Takashimaya became the first major retailer to announce measures against harassment,...

Poor in-store experiences cost UK retailers £41 billion

Recent research by Forsta highlights a crisis in customer satisfaction among British high-street retailers, revealing that negative in-store experiences are costing the sector up to £41 billion in lost revenue. According to the report, over 76% of negative online reviews,...

Cyber week set to drive nearly $41B in sales

The upcoming holiday season is expected to break all records, with Adobe forecasting a staggering $240.8 billion in online sales between November 1 and December 31. According to Adobe’s latest report, Black Friday will see faster growth than Cyber Monday...

Marketing overload drives 40% of U.S. consumers to unsubscribe weekly

A recent survey by GetApp reveals that U.S. consumers are increasingly overwhelmed by marketing communications, with 40% unsubscribing from emails and texts at least once a week—well above the global average of 25%. The 2024 Advertising Preferences Survey highlights how...

Majority of UK businesses struggle to find tech talent

The latest report by Hyve Managed Hosting paints a picture of the UK’s tech industry, showing that 80% of businesses struggle to find the skilled professionals they need to stay competitive. “Our report highlights just how complex a strategy is required...

46% of UK consumers affected by cyberattacks, calling for greater data transparency

A recent survey by Cohesity shows consumer concerns about collecting and using their personal data, especially involving AI. The survey found that most respondents in the UK (73%), the US (81%), and Australia (82%) believe companies are collecting excessive amounts...

ParkHub drives customer success through speed, adaptability, and team collaboration

At ParkHub, customer satisfaction has always been a top priority, driven by a deep understanding of the demands their customers face. At the US firm, which provides software and hardware systems for the parking industry, quick resolutions to customer problems...

CX standards: it’s now or never for the industry to agree a shared set of standards

In the middle of July, Kantar, Bain and Company and Qualtrics hosted a press conference to announce they’d set up a Working Group to develop a set of Global CX Standards. By creating a common language for CX, the three...

Retailers risk losing customers over rigid return policies

A new report by Appriss Retail reveals the link between strict return policies and consumer purchasing behaviour, claiming that 55% of consumers have avoided shopping at certain retailers due to restrictive return policies. This avoidance is rooted in negative return experiences,...

Holiday shoppers to boost mall visits by 18.7% as experiences take centre stage

Although online shopping is the top choice for the holiday season, there has also been a surge in mall and open-air shopping this year. According to JLL’s report, mall visits are expected to increase by 18.7%, with open-air shopping centres...