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Support teams are embracing AI—are you?

The latest report by Intercom highlights that in the past year, 76% of support teams have invested in AI for customer service—a sharp increase from 56% in 2023. This surge in adoption highlights a rapid shift as teams realize that...

AI tools are shaping the next generation of video production

Info-Tech Research Group has released a comprehensive study that delves into the transformative effects of AI tools on video production workflows and their critical role in evolving marketing strategies and learning and development (L&D) efforts.“AI has fundamentally changed how organizations...

Infobip and NTT Com Online launch advanced omnichannel communication platform in Japan

Infobip has partnered with NTT Com Online Marketing Solutions Corporation to introduce NTT CPaaS, an omnichannel communication platform tailored for the Japanese market. This collaboration merges NTT’s trusted SMS and Voice services with Infobip’s CPaaS technology, providing businesses with a...

SurveyMonkey drops features for smarter market research

SurveyMonkey has presented a powerful suite of market research features designed to give businesses smarter ways to connect with their audiences and uncover meaningful insights. The updated platform supports respondents in more than 130 countries and offers 56 languages, alongside...

90% of U.S. consumers ready to switch mobile carriers for value

Rising costs and a hunger for personalised services are pushing U.S. consumers to rethink their loyalty to traditional mobile carriers, with 90% of them open to switching providers, according to a recent OXIO survey.The study, which surveyed over 1,000 U.S....

Sinch brings RCS business messaging to iOS for UK customers

Sinch has announced that RCS Business Messaging (RBM) is now available for iOS users on Three UK and Virgin Media O2 (VMO2) networks. This development marks a major step in transforming how businesses engage with their customers, extending reach to...

Applied Labs secures $4.2M to redefine AI in support and operations

Applied Labs has raised $4.2 million in seed funding to develop advanced AI agents tailored to support and operations teams.The funding round, led by Abstract with contributions from Point72 Ventures, Outlander, Tetra, and notable angel investors like Vercel CEO Guillermo...

New Hiya AI app stops live and deepfake scams

Voice communication company Hiya has launched its AI-powered call assistant, Hiya AI Phone, designed to screen calls, block scams, and simplify call management for busy professionals. Available on iPhone and Android, the app addresses the growing issue of robocalls and...

Over 60% trust machines for critical decisions in the workplace

According to a recent CIPD survey of over 2,000 respondents, as many as 63% of professionals are open to trusting artificial intelligence (AI) to make significant workplace decisions. However, 35% remain wary, favouring human intelligence over AI regarding important workplace...

Beverage company modernises HR with 3CLogic’s AI solution

A global alcoholic beverage company is updating its human resources operations by adopting 3CLogic’s AI-powered contact centre solution integrated with ServiceNow’s HR Service Delivery (HRSD). This setup aims to streamline processes and improve employee interactions.Known for its iconic distilleries and...