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Legal & General Homes: Customer Experience, Built In!

In October, Legal & General Homes landed the Customers at the Heart of Everything gong at the 2019 UK Customer Experience Awards. Here, the firm’s Sales & Marketing Director Denise Stewart writes for CXM on why quality Customer Experience is...

UK Complaint Handling Awards: 2020 Finalists Unveiled

The finalists for the 2020 UK Complaint Handling Awards have been revealed, with high street and household names among the brands vying for success at the upcoming gala ceremony. The fourth year for the awards, the final of which will take...

Black Friday is Changing – and so Should Your Ecommerce Approach

It might seem counterintuitive to suggest that major retail periods like Black Friday and Cyber Monday would boil down to anything other than price for consumers. But as competition between brands gets tougher and tougher year-on-year, and sales periods start...

You Can’t put a Price on Being Nice: Top Tips for Call Centre Staff

For many organisations, the contact or call centre is still the shopfront of the business. At last count, there were 6,175 contact centres in the UK, employing some 772,500 agents. As the first port of call for clients and customers,...

How can Retailers Keep Customers Coming Back?

It’s fair to say that customer expectations have evolved rapidly in recent years. Across all sectors – public services, transport, even utilities – today’s consumer expects a seamless experience. If this is not delivered, people now have the ability to...

British Winners Celebrate at International Customer Experience Awards

The winners of the 2019 International Customer Experience Awards have celebrated victory following the gala Final ceremony in Amsterdam. The second year of the awards event saw contenders from across the globe descend on the Dutch capital, with the Dubai Health...

International Customer Experience Awards 2019: Winners Lauded in Amsterdam

The winners of the 2019 International Customer Experience Awards have celebrated victory following the Finals ceremony in Amsterdam.The second year of the awards event saw contenders from across the globe descend on the Dutch capital, with the Dubai Health Authority...

Make it Personal This Festive Season: Overcoming Barriers to Personalisation

With days to go to the annual seasonal sales extravaganza, including Black Friday, the holiday season is well and truly upon us. Like many other consumers, I often start readying my gift shopping lists in the autumn. From my many conversations...

The Secret to Winning Awards: A Judge Offers Valuable Insight

Awards judge Di Mayze offers exclusive insight into entering awards and preparing and delivering the best presentation possible, to help your company get the most out of their experience ahead of the Gulf Customer Experience Awards… I’m not an awards expert...

Artificial Intelligence or Real Intelligence: What you Need to Know

It’s hard to go anywhere nowadays without coming across the topic of artificial intelligence (AI). The subject is all over the media, while it is hard to find a presentation deck (on any subject) that does not mention it.However, an...