Archives

Worksmart to Sponsor 2020 UK Complaint Handling Awards

Financial services compliance solutions firm Worksmart has joined the 2020 UK Complaint Handling Awards as a sponsor for the event, which will take place in London next year. The firm, which has been supporting Britain’s leading financial service businesses through the...

Winning With Complaint Handling Conference 2019: Ticket Giveaway

Customer Experience Magazine is giving away three tickets to this month’s Winning With Complaint Handling Conference, which is taking place in central London. This not-to-be-missed one-day event on September 25 will bring together Gold winners from the annual UK Complaint Handling...

Hotel Group Launches Employee Engagement Tracking System in Wake of Kitchen Incident

Luxury hotel group Calcot Collection has enlisted a guest experience management firm to help monitor staff happiness through the company’s employee survey function, in order to motivate and retain its team. The move follows the sacking of a senior chef and...

Employees Attracted to Temp Posts for Lifestyle Perks

Forty percent of UK employees would consider working in a temporary, interim, or contract position, according to a new poll, in order to enjoy benefits including a better lifestyle. Research undertaken by staffing business Walters People found that for those who would take...

Can you dig it?: Northern Gas Networks Earns Trenchless Tech Award Nomination

UK and International Customer Experience Awards finalist Northern Gas Networks has been recognised for its innovative work to improve the impact of traffic management on customers when improvements to its network are taking place. The North of England’s gas distributor has already...

All Systems go for OSX London 2019

International event management company Westrade Group has been quick to follow up on the enormous success of its inaugural event with the forthcoming and newly branded OSX, the only outsourcing summit and expo of its kind.  ExCel London will once...

Moving From Chat To Guided Digital Commerce

In the not too distant past, a few brave companies adapted their chat products for use within a sales context and produced some startling results against some marquis ecommerce KPIs. The conversion rate of customers who engage in a chat...

Is virtual reality transforming real estate?

When it comes to property and real estate, virtual reality (VR) has a remarkable number of use cases that are set to transform the way brands engage with customers. But before we dive into the many applications and benefits of...

Taking a Bite out of the Big Apple’s Customer Experience

Not long ago, I was across the Atlantic in New York City, filming for my series Fix the High Street. Having recorded episodes in Glasgow, Newcastle, and London, I’d decided it was time to go further afield and to see...

Leadership and the Digital Transformation Journey

Digital transformation is a steady challenge in business today. It, like any other revolution, is all about causing a change. That ‘change’ is about acceptance of digital technology in every field, but what is it exactly, and how can leaders...