Archives

The Traditional Recruitment Model is Broken

The traditional recruitment model is broken. In fact, anyone who has braved the world of CVs and cover letters, impersonal correspondence, and the apparent disappearance of all jobs that sound appealing will be hard-pressed not to reach that conclusion. But the...

Reimagining Employee Experience in the age of AI

Artificial intelligence (AI) has become engrained in our day-to-day lives without us even noticing. From basic voice assistants that can play music by just saying one word, to self-driving cars – there’s no turning back from the world of AI....

Councils Failing in Customer Service, Ratepayers Say

Local authorities in the UK are failing to provide an acceptable level of customer service, according to a new poll. Over a third (37 percent) of UK citizens have been denied critical information from their local councils because they couldn’t reach...

Fantastic Year so far for Freshworks

Global customer engagement software firm Freshworks has announced a 61 percent year-over-year billings growth in the second quarter of 2019, driven by considerable momentum in multiple areas. In addition to the Q2 growth, Freshworks broadened its corporate footprint in Europe by opening...

Northern Gas Networks Aims for Autumn of Awards Achievement

The North of England’s gas distributor, Northern Gas Networks (NGN), is having an outstanding year, and is aiming for an autumn of awards success as it competes for CX recognition nationally and globally. NGN has been shortlisted for six categories in...

Three for 5(G)

UK Customer Experience Awards finalist Three has activated its 5G service in parts of London, ahead of rolling out the service for mobiles in other areas before the end of the year. The first wave of the service is for 5G...

Ian Golding’s ‘Customer What?’ Published in Arabic

The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic – its very first translation. Customer What? The honest and practical guide to customer experience was first released in 2018 and instantly became one...

Tech Doesn’t Mean Taking the Human Touch out of Customer Experience

The technology that now infuses our lives can do many things. It can connect us by video with someone on the other side of the world, post our thoughts or pictures to thousands (or millions) of strangers, or teach us...

Learn From Ian Golding at the CX Masterclass in Dubai

The CX Professional Masterclass is coming to Dubai in September, led by global consultant and author Ian Golding. The two-day class will see participants learn from one of the world’s foremost authorities on all things Customer Experience, and receive direct advice...

International Customer Experience Awards: 2019 Finalists Revealed

The Finalists have been revealed for the International Customer Experience Awards, which is taking place this November in Amsterdam.This is the second year of the event, which is a world-class showcase of the very best CX strategies implemented by some of...