Archives

Sport Club Association: Attracting the Next Generation of Athletes

Many sports clubs in the UK are struggling to stay afloat and golf is a prime example, with player numbers down and courses going bankrupt. A major contributor to this predicament is a failure to attract younger players as members. In a...

Contact Centre Evolution: Keeping up With Customer Demands

In theory, it has never been easier for consumers to communicate with your business…but are the choices suitable and easy to access? Today’s consumers demand instant, fast, on-the-go interaction with companies, which is why web chats, texts, and social media have...

Future of Transport in Digital Age Examined by Atos

New business models for public transport in the UK will result from a digital revolution in the mobility industry, a new report has predicted. Global digital transformation firm Atos has launched its Digital Vision for Mobility report, which sets out how digital technology has...

Embracing the Experiential in Retail

Customer relationships with brands continue to evolve, based upon changing expectations, and desires, and impacted massively by the speed at which ecommerce develops. The ability to buy almost anything, quickly online, has altered the brand loyalty that used to be...

Setting the Bar for AI/Customer Interaction

The Barbican’s newest exhibition, AI: More than Human, is an artistic exploration of the possibilities that modern technology presents, examining the diverse potential of artificial intelligence (AI).  A particularly striking installation is MakrShakr, a robotic bartender which can mix cocktails for...

Prepare for PSD2 Authentication or face ‘Serious Trouble’, Retailers Warned

Retailers are being warned that a lack of preparedness for new EU regulations to prevent online fraud could be costly. The Strong Customer Authentication (SCA) rules will come into force in September as part of the Second Payment Services Directive (PSD2)....

Slow Customer Service Warning for Brands

Slow service is enough for more than half of British customers to ditch a brand, according to a new survey. A poll of 2,000 UK consumers revealed that 56 percent would stop shopping with a brand that forced them to endure...

Digital Experience is Key to Customer Loyalty, Research Suggests

Nearly three quarters of marketers and CX professionals (74 percent) are investing in Digital Experience (DX) in an effort to foster long-term loyalty and build better relationships with their customers. Research from experience analytics company Clicktale, which surveyed 200 marketing...

2019 International Customer Experience Awards: Entry Discount Ends Soon!

The International Customer Experience Awards is returning to Amsterdam this year, and potential entrants have just a few days left to take advantage of a special Early Bird Discount offer.A total of 19 categories are open for submissions, with one...

Waitrose Waste Reduction Scheme Launched at Oxford Outlet

As customer concern over carbon footprints reaches fever pitch, Waitrose is leading the way in reducing packaging with a new test store for shoppers to fill their own containers. The chain’s Botley Road shop in Oxford is offering refill stations for everyday...