Archives

UK skills shortages see first decline in a decade

For the first time in ten years, the UK’s skills gap is showing signs of improvement, with the ManpowerGroup’s 2025 Talent Shortage Survey reporting a decrease in the number of organisations grappling with skills shortages, down from 80% to 76%.Despite...

PG Forsta boosts market research with AI-powered efficiency

PG Forsta has launched Research HX, a suite of AI-driven market research tools designed to enhance efficiency, elevate data quality, and accelerate the delivery of actionable insights.“As the demand for faster, more actionable insights grows, the industry needs tools that...

Wunderkids rolls out Tidio AI chatbot to solve customer service woes

Wunderkids has deployed Tidio’s AI powered chatbot to accelerate its customer service. The small team behind the online retailer of high end baby play matts had struggled to respond to a high volume of product-related customer queries, Wunderkids’, quickly identified Tidio,...

Netigate launches Ask AI to improver feedback management

Feedback management company Netigate has introduced Ask AI, a generative AI-powered feature aimed at helping organisations extract actionable insights from customer and employee feedback data with ease and affordability. The addition enhances Netigate’s experience management platform, empowering businesses across sectors...

New Look teams up with Medallia and Higher Oak for omnichannel CX overhaul

New Look has partnered with Medallia and Higher Oak to introduce an omnichannel customer experience (CX) programme across its UK and Republic of Ireland operations. This initiative is designed to enhance how the retailer captures and acts on customer feedback...

What are the key drivers in shaping consumer trust in local businesses?

When researching local businesses, consumers in 2025 are turning to a mix of digital tools and personal recommendations. A recent survey by Chatmeter highlights the diverse methods people use to gather information before making decisions, particularly when choosing restaurants or...

Gender and generational shifts in consumer spending habits

According to a recent Attest survey, a significant gender divide is influencing consumer spending patterns, with 45% of women feeling financially insecure compared to 33% of men. This heightened insecurity is driving women to adopt more cautious spending habits. Currently,...

How brands gain loyalty through more interactive apps

How people shop, and their loyalty to stores, has fundamentally changed. Whilst online shopping boomed during the pandemic, since the restrictions were lifted, many have fallen back in love with in-store shopping. Online only E-commerce players have struggled to grapple with...

Young workers face rising stress and reluctance to seek support

A recent survey by Mental Health UK shows that younger workers are increasingly reluctant to discuss job-related stress with senior staff, contributing to a growing mental health crisis in the workplace. The report highlights a 4% increase in younger workers...

Zurich Insurance ‘thinks global, acts local’ with CX strategy

Zurich Insurance by anyone’s standards is a hugely successful firm. It has nearly 60,000 employees, a presence in 200 countries and operating profit at the end of 2023 of $7.4 billion — a 21% upsurge on the previous year. Unfortunately, success...