Archives

VHR: 2019’s Best SME to Work For

The UK’s most desirable SME to work for in 2019 is international technical recruitment specialists VHR. The global firm, with a base in London, recently secured one of the most significant titles at the 2019 UK Employee Experience Awards, Best Company...

Shepherds Friendly Society’s Success at the 2019 UK Employee Experience Awards

The transformation into a truly employee-centric organisation has earned Shepherds Friendly Society two gongs at the 2019 UK Employee Experience Awards. Based in Cheadle and with a history dating back to 1826, the mutual society secured the wins at the awards...

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Mövenpick Hotel Ibn Battuta has made it into the prestigious list of Top 50 Hotels in the Middle East, standing out as one of the finest properties across the Gulf region.The list, expertly curated by Hotelier Middle East, handpicked the...

Walking the Line Between CX, Convenience, and Compliance

Mastering the balance between exceptional Customer Experience and data protection legislation isn’t easy, and many businesses are unintentionally teetering on the edge. Ironically, in a bid to meet customer needs with hassle-free digital services, some companies have missed the regulation...

Staying Afloat With Inventory Management

Imagining a world whereby stock isn’t tracked and managed is barely worth thinking about. We’d miss out on sales, end up with too much stock to store in a back office – or even worse, suffer from increased costs as...

Hoteliers Faced With Food Dillemma as Customers Demand Deliveries

The demand from hotel guests to be able to order in takeaway food from outside sources could eat into the profits of hotels who fail to listen to customers, it has been warned. Industry thought-leader, EP Business in Hospitality, along with...

Delivering CX…With Your Deliveries

Experience is everything for the digitally empowered customer, and delivering online goods from factory to front door is an integral part of the sales experience.  Getting that delivery function right means frictionless online sales that will ultimately result in a...

Saving the Great British Pub Through CX

For generations, pubs have been at the heart of community life in the UK; our TV soap operas revolve around fictional, but iconic, locals: The Rover’s Return, The Queen Vic, and The Woolpack. These exist at the hub of community...

Beating the Great British Queue With Technology

In today’s age of instant gratification, consumers are used to getting what they want, when they want. Every interaction we have with a brand is expected to be quick, seamless and personalised for our convenience. Despite this, the average Briton can spend...

Five Proven Pain-Free Ways to Motivate your Team

Working with people is great, but taking care of a whole team requires much more work than you can imagine. Thankfully, we live in a time when employers pay a lot of attention to making their employees happy, satisfied, more...