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Confirmit hits the Jackpot in Las Vegas Customer Service Stevie Awards

Confirmit, one of the world’s premier names in VoC research, has won a major customer service award in the US. The company – which was a finalist at the 2018 UK Customer Experience Awards – claimed the Business Intelligence Solution – New Version title at...

6 UX Strategies to Generate More Leads From Your Website

Your website can be a revenue-generating machine when you optimise it with your users in mind. But if you want to generate more leads and in turn, more revenue, then you have to implement effective user experience (UX) best practices...

CSR: Is Your Business Ready for the Changing Demand?

Be it a century-old company passed down among generations, or a start-up that’s just celebrated its first year – in today’s business environment, CSR stands right alongside the other essential pillars needed to achieve market success. Put simply, Corporate Social...

How to Support Employees With Money Worries

Last year, it was recorded that household debt in the UK was ‘worse than at any time on record’. The average total debt per household, including mortgages, was £59,288 in October 2018 – that’s over £30,000 per adult.    It’s therefore likely that you as an employer...

AI Robots on way to UK Supermarkets

Fully-autonomous, retail service robots are heading to the UK for the first time and are set to “increase in-store efficiency, reduce operational costs, and improve customer satisfaction” in supermarkets across the country. The technology comes from Bossa Nova, a data service...

Workplace as an Experience: Creating an Emotional Connection for Employees

The emergence of new roles such as Chief Employee Experience Officer and Director of Digital Workplace is the clearest indication yet to C-level leaders that a distinctive and noteworthy Employee Experience is a critical factor of business success. According to Forrester...

Lifestyle Trumps Salary for UK Workers Keen to Relocate

The willingness of UK professionals to relocate to other parts of the country has been revealed in a new survey, which shows that Londoners are most keen to move for the chance of a better lifestyle. Professionals in London (73 percent),...

‘Poorer Shopping Experience’ Would Result From Supermarket Giants’ Merger, Watchdog Claims

The proposed merger between Sainsbury’s and Asda would lead to a “poorer shopping experience”, the Competition and Markets Authority (CMA) has warned. The concerns from the UK’s competition watchdog has cast doubts on the £12 billion merger – plans of which emerged last...

Why Humans are Still Integral in Even the Smartest Fintech Firms

Technological sophistication is all pointing towards one thing: reducing the requirement for human labour, and input. But in the fintech industry, humans aren’t simply a necessity – they’re irreplaceable. Human developers are obviously needed to write, and maintain code, as...

Putting the WOW in the Checkout Experience

Embracing technology is a prerequisite for success in the modern retail environment. There are many ways in which retailers can deliver a new in-store experience – and while some retailers will undoubtedly look to emulate the human touch free Amazon...