Archives

The CX Professional Masterclass: ‘A Milestone in my Career’

The Customer Experience Professional Masterclass led by international CX consultant and author Ian Golding, is going from strength-to-strength in 2019 with more satisfied participants than ever. The two-day class – which is followed by an opportunity to take the CCXP exam following...

Employees Express Cyber Attack Fears

The UK’s employers are failing to earn the trust of staff when it comes to dealing with cyber attacks, new research shows. The findings from insurance governance experts Mactavish reveals 43 percent of senior executives and managers believe their employers have...

Ask Ian: Should my business hire a dedicated CX professional?

Customer Experience specialist Ian Golding, author of Customer What: The Honest and Practical Guide to Customer Experience, writes for Customer Experience Magazine offering expert insight to help businesses improve their CX offering. To ask Ian a question on how to boost the...

Research Finds Chocolate can Boost Employee Engagement

Scientists have found that offering employees chocolate could be the key to increased workplace productivity. Researchers at London Metropolitan University worked with gift firm Bloom & Wild to see if offering staff chocolate and prompting the body to produce the ‘love hormone’...

Customer & User Experience Expo 2019

CXM has partnered with the Customer & User Experience Expo, which is making its debut at the London ExCeL on the 27th & 28th March 2019, and is running alongside four other unique industry shows at Europe’s best marketing event....

How Innovative Tech can Bring Retailers and Consumers Closer Together

Rapid technology advances and the advent of high-speed internet connectivity have allowed consumers to be more connected than ever before. Mobile phones, tablets, and computers that were once built for simple daily chores such as text messaging and browsing the...

Nationwide Voted UK’s Most Trusted Bank

Nationwide is the UK’s most trusted financial service provider for 2018, according to new research from experience management company and former UK Customer Experience Awards entrants Qualtrics. The research, which surveyed 1,000 UK consumers about the banks and financial services they...

Bust Ghosting in the Workplace

Usually referring to romantic relationships or friendships, when one partner starts to ignore the other without any explanation, the practice of ‘ghosting’ has now hit the workplace. It refers to situations when employees walk out of their jobs without so much...

Five Ways to Close the CX Gap

It seems that everywhere we go, every place we visit, every time we buy something, we are asked to rate our experience. There are even adverts in mainline stations encouraging us to provide feedback on our station experience with the...

Customer Complaints: Not all the Same

When it comes to resolving a customer’s complaint and addressing their concerns, customer service experts have various ideas about the right and wrong actions to take.However, there is no right and wrong – instead the response should be based on...