Archives

Salaries to Remain Static as Businesses Brace for Brexit

Professional salaries in the UK will remain relatively flat in 2019, as Britain’s pending departure from the EU impacts employee confidence and business willingness to spend. The findings come from the annual Salary Survey produced by global recruitment consultancy Robert Walters. “Uncertainty around Brexit has...

Business Stream Doubles Market Share With new Acquisition

UK Customer Experience Award winner Business Stream has bought the customer base of competitors, doubling its market share and cementing its position as one of the top three retailers in the British water market. The acquisition will see Scotland’s largest non-domestic water supplier absorb...

Gulf Customer Experience Awards: Winners Crowned in Dubai

The winners of the Gulf Customer Experience Awards have been celebrating their wins in Dubai following a day that saw the culmination of months of work by dedicated finalists.The ceremony, sponsored by Oracle, took place in the Conrad Dubai hotel...

Call & Contact Centre Expo 2019

The Call & Contact Centre Expo will return to London this March to once again connect industry professionals with the tools, techniques, and systems that are revolutionising customer engagement. Taking place at London’s ExCeL on the 27th and 28th of March, the highly...

Ten Percent of British Customers Have Never had Good Service

One-in-ten UK consumers has never experienced good customer service, according to new research. The findings from Zendesk Inc show just how damaging poor customer service can be, with 70 percent of UK respondents remembering negative experiences from more than a year...

The art of Conflict Resolution

People often assume that conflict is always negative, but this is not true.People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximise the possible positive outcomes of...

Why ‘Super Saturday’ Failed to Take Off

As sales figures for the Christmas period rolled in, they certainly made for very uncomfortable reading. After a disappointing November in which Black Friday – to nobody’s surprise – failed to live up to the hype, there was hope that Christmas would save the...

Blues Bothers: Mental Health Remains Taboo Talk in Workplace

Mental health in the workplace remains a difficult subject, with most professionals uncomfortable discussing issues with colleagues, research has found. The findings are included in a whitepaper from recruitment consultancy Robert Walters ahead of Blue Monday (21 January), which is commonly cited as the most...

indaHash Expand into Benelux

UK Business Awards winners indaHash, the influencer marketing platform connecting more than 900,000 digital influencers with brands such as Coca-Cola, McDonald’s, and L’Oréal, has announced it is expanding its global footprint into Belgium, the Netherlands, and Luxembourg. Rodric Leerling is the newly appointed indaHash...

Top Tips for Inclusive Digital Design

In today’s digital-by-default society, inclusive design has never been more important. From healthcare to food delivery, many of our regular administrative tasks are now completed online which – overall – makes people’s lives easier and more efficient. However, those with ranging...