Archives

Five Retail Predictions That Didn’t Occur in 2018…but Might in 2019

2018 has been a turbulent year in the retail sector – some of the key trends and developments that many thought would come to pass have yet to gain widespread traction, while others have definitely come to the forefront. Retailers...

Cyber Sceptics: UK Customers Prefer People Power

UK shoppers would rather deal with real people, not robots or Artificial Intelligence when it comes to shopping. That is the findings of a new study by marketing agency Gekko, titled Service not Sci-fi. It found that 81 percent of UK shoppers claim...

Fears for Employee Protection as ‘Shambolic’ Brexit Wrangling Continues

With the UK’s withdrawal from the EU mired in uncertainty thanks to Theresa May delaying Parliament’s vote on her Brexit deal, the British Safety Council has reiterated its demand that progress made over the last four decades on workplace health, safety,...

Festive Bonuses Prevent New Year Resignations

December bonuses are the key to preventing New Year resignations, a survey of 1,096 UK employees has found. The study was carried out by One4allRewards.co.uk, and found that almost one-in-two workers (46 percent) said having received a bonus or gift from their boss...

Pain in the Age of the Customer

A rather clever and interesting experiment, led by Michael Treadway at Vanderbilt University, sheds light on what we, perhaps intuitively always knew.Humans hate effortThe experiment is an insight as to why we humans hate effort. What exactly happens in our...

Making the Most of the Christmas Countdown

With Christmas holiday spending in the UK set to jump by nearly 25 percent from last year, the importance of the festive period for retailers is clear to see.   The sheer volume of peak period spending is further emphasised by...

Report Reveals ‘Changing E-Commerce Preferences’ of Customers

Part of the reason why it’s so exciting to work in e-commerce is because it’s an ever-evolving industry. Technology is always advancing in leaps and bounds – and with it, users’ relationships to the internet and their mobile devices. This,...

Tis’ the Season to be Cliquey: Employees Increasingly Averse to Office Party

The annual office Christmas party is falling out of favour with employees, with more than one-in-four admitting they don’t enjoy the festivities. According to a poll of 1,000 workers by employee benefits platform Perkbox, 29 percent of staff dislike the tradition....

Receipt Regret: Most Brits Unable to Return Xmas Gifts

Nearly all of customers’ paper receipts (90 percent) end up lost, in the bin, or too faded to use, causing a significant problem during Christmas, the biggest retail event of the year. According to digital receipts platform Flux, whose survey asked...

Truth Hurts?: Customers Lying on Feedback, Study Shows

A majority of customers  have lied about their experiences for personal gain, according to new research. A total of 92 percent of customers admitted this in the study by BI Norwegian Business School. Dishonest customers aim to gain some reward, present themselves in...