Archives

Problem Solving: An Organisational Issue

Every business has its challenges, and most organisations want quick fixes for them – something that’s easy to implement, cost-effective, and requires few resources. Executives from lesser performing companies often return from visits to superior operations charged up to achieve similar results....

Employers Advised to Consider Workers’ Wanderlust

More than two-thirds (68 percent) of UK workers in the 18-35 age bracket have career wanderlust and want more international travel opportunities, according to new research. A survey of 1,000 people, carried out by sports retailer Decathlon, found that although 55 percent...

Passenger Experience Preparing for Take-Off

Travel experiences are among the most memorable we have, but too often we remember airports for the wrong reasons. Now a leading interior design expert is urging airport operators to change that by learning from the hospitality industry. Chris Radcliffe, head of...

Black Friday: Shoppers Ready to Spend, but Cynicism on the Rise

Almost half of all UK Black Friday customers will be purchasing from Amazon according to new research, that has also found shoppers are becoming cynical about the annual price-slashing event. Salmon, a Wunderman Commerce company, has found that 48 percent of...

Home Owners Foot the Bill for Skip Price Rises

Nearly two-thirds of builders have had to pass skip price increases on to clients and a fifth have had to pass on diesel price rises, making home improvement projects more expensive for home owners, according to new research by the...

Fear of Failure Behind Fall of Bricks & Mortar

With high street stalwarts dropping like flies, traditional retailers are on the wrong end of a raft of increasingly harsh criticism from both customers and analysts. Yet in far too many cases it is fear of failure – of making the...

New Forms of Customer Intelligence: Helping Brands Reach Their Audience

The premise of effective selling is simple – find out what people need and deliver a product or service that meets that need at the opportune moment. Peter Drucker, seen by many marketers as the forefather of business consulting, famously...

Five Changes CEOs can Make to Lead More Efficiently

In business, the adage “It starts at the top” can prompt an uncomfortable question: “Can the boss finish what he or she started?” Many CEOs and entrepreneurs wrestle with this challenge, with both short and long-term implications. Meanwhile, a disconnect develops...

Human Touch vs Tech: People Power in CX Delivery

Advances in artificial intelligence (AI) are changing the way we work, from supporting faster data analysis to the use of virtual receptionists to greet guests. However, when it comes to delivering a great experience in the workplace, the power of...

Keeping Customers in the Digital World

Today, customer data, knowledge, and insights are more valuable and of more strategic importance than ever before. Customers have more options, greater access to pricing information, and greater means to share their experiences with others, both good and bad, yielding...