Archives

Overcoming the AI Fear Factor

Artificial Intelligence (AI) is a much discussed and debated subject in recent months. From newspapers to world leaders, everyone is talking about what machine intelligence and robotics might do for businesses. With all the buzz it is generating, AI is rapidly...

Managing the Marketing Machine

No matter how well built an engine may be, it only takes one fault to hinder progress, and marketing is no different. Of course, campaign construction is less prescriptive than engineering; while there is usually a single way to wire a...

Generation Flex: Millennials More Loyal to Flexible Employers

Today’s HR managers are increasingly targeting millennials to rejuvenate the workforce. However, this generation of employees not only expects, but demands, flexible working conditions – in both their working hours, and working location. In fact, according to research, 82 percent of...

CXM Club: Six Key Foundations on Which to Build Great Leadership

Royston Guest is a global authority on growing businesses and unlocking people potential. He is CEO of Pti-Worldwide, the author of best-selling business growth book, Built to Grow, and will be a guest speaker at the upcoming CXM Club meeting...

App-ocalypse: Firms Planning to Ditch Failing Apps

Twenty percent of businesses will have dumped their mobile apps by next year, it has been predicted, as firms move further towards chatbots and artificial intelligence to communicate with customers. Research by Gartner Inc has found that by 2019, 20 percent...

FDM Group Partner 2018 Employee Experience Awards

Worldwide professional services firm FDM Group has been announced as the latest official partner for the 2018 UK Employee Experience Awards, which will take place this spring. Hosted by Awards International in London’s Park Plaza Hotel on May 17, the daytime...

UK Employee Experience Awards Finalists Announced

The finalists for the 2018 UK Employee Experience Awards have been revealed, with a huge list of some of Britain’s best-known businesses competing across 20 categories. The finals will be hosted by Awards International at London’s Park Plaza Riverbank hotel on...

Usability247 on Board as Partners for 2018 UK Digital Experience Awards

User experience experts Usability247 have been named as partners for the 2018 UK Digital Experience Awards, which are returning to London this summer. The firm helps businesses implement effective digital user experience initiatives for big name clients including Telefonica (O2) and...

BT Business & Public Sector: Complaint Handling Team of the Year

BT’s Business and Public Sector Complaints team has picked up one of the top honour at the 2018 UK Complaint Handling Awards. They won the coveted Team of the Year award at the gala event, which was held at London’s Park...

Sage: Leading the way in Utilising Customer Reviews

Accountancy software firm Sage, in partnership with Trustpilot, have been named winners in the Utilising Customer Reviews category of the 2018 UK Complaint Handling Awards. The B2B company told judges of their customer reviews process, in which every customer who leaves...