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White House and tech giants announce Stargate Project, a bold push toward AI and advanced healthcare

On January 21, 2025, the Stargate Project, a “groundbreaking” artificial intelligence initiative, was announced at the White House by U.S. President Donald Trump, OpenAI CEO Sam Altman, Oracle co-founder Larry Ellison, and SoftBank CEO Masayoshi Son. With an estimated budget...

One week of Trump: The death of DEI is much misreported

New White House occupant Donald Trump is off to a busy start. He appealed to his voluble base by launching a much-expected war on woke, jousting with Mexico, tarrifying (sic) Columbia and creating other threats to the global business landscape....

HR leaders explore generative AI to boost productivity and efficiency

A recent Gartner survey of 105 HR leaders highlighted the growing interest in generative AI within human resources, though widespread adoption remains in its early stages. The findings reveal that only 5% of HR leaders have fully implemented generative AI...

Combining AI and the human touch will drive public sector efficiency  

At the end of last year, chancellor Rachel Reeves announced a crackdown on government ‘waste,’ instructing departments to deliver 5% efficiency savings to safeguard funding for key public services. The directive, part of a budget review concluding this June, has...

Sainsbury’s to cut 3,000 jobs

Sainsbury’s has announced plans to overhaul its operations, which could result in 3,000 job losses as the company closes most of its in-store cafes and hot food counters and reduces management roles by 20%.Simon Roberts, the retail giant’s chief executive,...

Does office attendance boost employee wellbeing?

How often should employees work in the office? New research from infinitSpace reveals a clear link between in-office attendance and employee well-being. According to a survey of 1,210 UK hybrid and fully office-based employees, those who worked in the office...

Cresta rolls out AI analyst to decode customer conversations

Cresta has launched AI Analyst, a natural-language interface designed to help organisations analyse customer conversations more efficiently. Part of Cresta’s contact centre AI platform, AI Analyst allows businesses to ask questions in everyday language and receive clear, structured answers supported...

Marketing automation platform Listrak launches first RCS marketing campaign in the U.S.

Marketing automation platform Listrak has announced a major milestone, becoming the first marketing platform provider to launch a Rich Communication Services (RCS) campaign in the United States. The campaign, created in partnership with Dooney & Bourke, a renowned American handbag...

Three artificial intelligence in customer experience trends for 2025

As 2025 kicks into gear, it’s clear that last year was pivotal for customer experience (CX). Generative artificial intelligence (GAI) continued to monopolise attention, making bold promises for the way businesses interact with customers. While some AI early adopters saw gains, others struggled...

Exclaimer teams up with Chili Piper for smarter scheduling

Exclaimer has announced an exciting new integration with Chili Piper, a renowned demand conversion platform. This collaboration empowers businesses to embed personalised meeting booking links directly into email signatures, streamlining scheduling processes and enhancing conversion rates. By removing barriers to...