Archives

Pull Up a Virtual Chair at Fashion Week

A front row seat at London Fashion Week is a coveted place most people can only dream of, where celebrities and the fashion elite rub shoulders and get a close-up view of the new season’s trends. While the world’s hottest celebrities...

The Collaborative Approach to Improving Click & Collect

Click & Collect has advanced rapidly to become an essential service for retailers, and its popularity shows no sign of slowing. Analysis by Research and Markets forecasts UK growth of 64 percent between 2016 and 2021, as increasingly time-poor consumers look...

CX Tales of Terror

Halloween is traditionally a time of good-natured spooky fun – unless you’re a character in one of the season’s many linked horror movies, in which case, why are you reading this? Go and hide in a closet. Yet in the world...

Bitcoin Continues to Rise in Value, Despite International Doubts

The record-breaking rise of bitcoin is continuing unabated, with a new high value of $6,300 marked as October drew to a close. The cryptocurrency is surging in popularity, but its attraction is not translating to all corners of the world. Despite neighbours...

Survey Reveals Fears Among European Talent Leaders

A survey of 400 talent leaders in seven European countries has highlighted 42 percent of talent leaders think the shortage of specific skills is the biggest challenge facing their talent acquisition strategy, which is affecting productivity and profit. 29 percent of...

These Two Common Tools are Killing Customer Experience!

Creating great Customer Experience can be hard….however, creating CX that is truly innovative can sometimes feel impossible. Just keeping-up with competitors requires continuous improvement, doing something new in your industry requires herculean effort, and doing something innovative cross-industry is surely the...

Brewdog: How Beer Trailblazers Keep Employees Happy in the Doghouse

In 2007, James Watt and Martin Dickie teamed up in a bid to rid the world of bland, monolithic beer and they started home brewing in their garage. BrewDog was born, with the aim to revolutionise the beer industry and...

Biting Back: UK-Born McDonald’s Boss Plans to Reclaim Value-Hungry Customers in US

After a period in which McDonald’s learned the hard way about holding onto customers who seek value in their fast food, the chain plans to unveil a new line-up to replace their famous ‘Dollar Menu’. That revamping of a modern US...

Keeping Customer Loyalty: The Ultimate Guide to Deals and Discounts

As a business, there will be times when you decide to offer discounts, deals, or coupons to increase revenue and customer loyalty. However, if not done correctly, you could cause significant damage to your brand, and even become unprofitable. Here, business management...

Book Review: ‘Great Answers to Tough Questions at Work’ by Michael Dodd

We’ve all been there – whether it be at a job interview, a board meeting, or speaking directly with customers – sometimes you are hit with a question that, for whatever reason, you simply cannot answer. Or at the very least...