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Tea-riffic!: UK Workers Spend Over 100 Hours Per Year Making Cuppas

According to new research, British workers rack up over 100 hours per year making tea and other drinks. The optimum time for a ‘tea break’ is seven minutes, and according to Brits, you should have four tea breaks on average...

Ten Tech News Stories You Should Know

Here are the latest tech news stories from the UK and around the world. 1. A responsive ‘smart crossing’ prototype has been installed in London.  LED technology monitors pedestrians, bicycles, and motorists, and adjusts its road markings in real time. 2. Cortana...

Winner Focus: Firstsource Solutions

Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade. That title was earned by Kath Chivers, the firm’s Vice President of Sales Operations, for her sterling work in...

Closing the Brand-to-Customer Empathy Gap

Now that we’re well acquainted with the ‘Age of Empathy‘, let’s dive into what this means for brands. According to Belinda Parmar, founder of The Empathy Business, recent findings by the 2016 Empathy Index reveal that empathy is “more important...

Winner Focus: Direct Line Group

One of the undeniable success stories of the 2017 Customer Experience Awards was Direct Line Group, which won an amazing haul of five trophies on the night. The insurance kingpins claimed four Gold awards and one Silver prize following a busy...

58 Insane Facts about Bitcoin

Interest in Bitcoin is now greater than ever, but many are still unsure as to how it works, if it’s safe, and if it’s worth investing in.  Check out the infographic below to find the answers to these questions, and learn...

Improving CX at the IT Helpdesk

Providing a great Customer Experience for your IT helpdesk users is as important for your employees as it is for your customers. Whether you are dealing with internal users or external clients, the people you support have high expectations that...

What Judges Want!

Having helped businesses enter and win awards for the past 10 years, sitting on the other side of the desk as a judge at the UK Customer Experience Awards was an eye-opening experience. Knowing how much winning prestigious accolades means to...

Loud and Clear: How Voice Assistants are Revolutionising User Experience

The race for the title of best voice assistant on the market is well and truly on. Microsoft’s Cortana, Apple’s Siri, Google Now, and Amazon’s Alexa are the main contestants, and the competition is getting ever fiercer. The main driving force...

Winner Focus: Bidfood

Catering suppliers Bidfood not only help satisfy hunger all over the UK, their CX offering satisfied judges at the 2017 UK Customer Experience Awards. The firm drove off with the Transport and Logistics Award, racing ahead of fellow category finalists Hiab...