Archives

Can Bots be Biased Against Customers?

A new study from software pioneers Pegasystems, which was issued for National Customer Service Week, examines what British customers make of emerging Artificial Intelligence technology. When questioned about previous human customer service interactions, almost half (49 percent) of British consumers said they have...

Winner Focus: Finastra

Fintech giant Finastra took to the podium at Wembley Stadium to accept one of the most significant prizes at the UK CX Awards – the Technology & Telecoms Award. The Finastra team offered judges an outstanding presentation on the firm’s “world-class...

Winner Focus: Business Stream

Water suppliers Business Stream made quite a splash in the 2017 UK Customer Experience Awards, with overjoyed staff walking away with an armful of prizes. The firm, which supplies businesses across Scotland and England since being formed in 2008 by Scottish...

The Great Customer Experience Catch-Up

Do Customers Really Matter? On the face of it, this is quite a valid question to ask when you look at the board of many organisations. Despite improving, many companies still do not have anyone who represents the customer sitting on the...

Winner Focus: Virgin Money

Virgin Money were always a favourite among pundits to take home a UK Customer Experience Award this year, and their presentation confirmed to judges that those predicting success were bang on the money. The Virgin team outlined to their judging...

Winner Focus: Red Funnel

Ferry firm Red Funnel enjoyed Titanic success at the 2017 UK Customer Experience Awards, but unlike the supposedly ‘unsinkable’ Belfast-built ship, their fortunes are set to continue. The company claimed the Hospitality, Tourism, and Leisure Award at the Wembley gala event,...

Winner Focus: Optivo

Housing Providers Optivo are used to building homes, but building upon their already fantastic Customer Experience has cemented their status as one of the UK’s most customer-centric organisations in 2017. The company clinched the Best Contact Centre (Small) Award at the...

Winner Focus: The Share Centre

Online stockbroker The Share Centre is used to winning awards, as visitors to their site can attest to. Now the Aylesbury-based firm have another trophy for their growing collection, the UK CX Award for Customer at the Heart of Everything (Use...

Don Hales’ CX Heroes & Villains

Founder and Chairman of Awards International, Don Hales, knows a thing or two about Customer Experience! Ok, allow us to rephrase that… he knows all there is to know on the subject, being one of the UK’s most prominent CX professionals...

Winner Focus: Capital One

The recent UK CX Awards was a night of celebration for all finalists, but Capital One stole the show by walking away with the much-coveted Overall Winner title. The credit firm blew judges away with its Principal Based Servicing, which netted...