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6 Easy Steps to an Engaging and Inclusive Office Design

Over the past decade, we’ve seen a shift in office design, with more organisations moving away from traditional styles with neutral colour schemes and structured layouts, and favouring more creative, flexible and inclusive designs. Rated as one of the best...

Why A2P SMS and Chat Apps Are Increasingly Favoured by Enterprise Businesses

Historically referred to as A2P, Application to Person or Application-2-Person, is the term used to refer to the automated communication occurring between a business and its customers. Ranging in age from the 25 year old SMS to the brand new...

5 Steps to Choosing the Right CRM Vendor for Your Business

Investing in the correct CRM vendor is crucial for any business; Andrew Ardron, Managing Director, ProspectSoft reveals his top tips to make sure that decision makers are taking the right action towards securing the best CRM solution for the business. 1....

Everything We’re Expecting Apple to Launch on September 12

It’s official: Apple’s going to launch new stuff on September 12.On Thursday, the tech giant sent invitations to its annual big iPhone launch. It’s safe to say this is one of Apple’s most important launches in years. The most valuable company in...

Customer Service with Passion and Principles

In 1979, long before customer service came into vogue, I designed the world’s first customer service training program. I felt that if organizations would make their customers feel special, wanted, and appreciated, they would have loyal customers.  The way to...

Why Security Is Important for the Customer Experience

The customer experience industry is in transition. According to a new report, State of Customer Experience 2017, published by West, 88% of customer service professionals expect digital interaction to overtake voice calls by 2020 or sooner. This is great news,...

Ten Tech News Stories You Should Know About

New tech stories. Take a look at what has been happening in the Tech world.     1. Check the top 5 ARKit demos released up until now. Get a glimpse of what the future of AR would look like.       2. A patent...

Innovation: Always Start with the Customer

We all have a good idea of what innovation means. New ideas. News ways of doing things. Game changers. Doing something better. Differently. And crucially, before anyone else. But what does innovation look like for Financial Services in today’s fast-paced world...

London FinTech Conference With Live Startup Crownfunding

A major FinTech conference coming to London this October is to provide delegates with the opportunity to invest directly from the conference floor as part of its grand pitching final. LendIt Europe, which claims to be Europe’s largest FinTech conference series,...

Amazon’s and Microsoft’s AI Assistants Are to Be Friends. What Would That Really Mean?

On Wednesday, Microsoft and Amazon made a surprise announcement: Cortana and Alexa, their respective AI-based voice assistants, will work together.   Or, as Amazon CEO Jeff Bezos succinctly put it in a tweet: “Alexa has made a new friend.” For anyone following the rise...