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63% of UK shoppers hesitate to use AI for online purchases

According to a recent Zendesk survey of over 8,400 global consumers, British shoppers rank among the most digitally aware regarding AI. As many as 84% of UK consumers are familiar with AI tools like digital shopping assistants, and nearly half...

Intradiem and Five9 unite to boost agent productivity and customer satisfaction

Intradiem has partnered with Five9 to transform how contact centres manage efficiency, productivity, and workforce satisfaction. This partnership utilises Intradiem’s patented real-time automation capabilities alongside Five9’s advanced, cloud-based CX platform, allowing contact centres to optimize resources, reduce costs, and enhance...

Retail associates voice concerns over loss prevention amid rising theft

A recent global study highlights growing concerns among retail associates about loss prevention and the overall shopping experience. According to Zebra Technologies’ 17th Annual Global Shopper Study, 84% of retail associates are worried about the lack of technology to detect...

ServiceNow adds 150+ new AI features to boost automation and AI governance

AI automation vendor ServiceNow has launched over 150 new generative AI features on the Now Platform, focusing on enhancing AI capabilities while ensuring responsible and secure use. The latest updates include expanded Now Assist capabilities and new AI Governance tools,...

Big Lots launches app to streamline shopping experience for members

Big Lots has launched the Big Lots app to provide a more seamless and rewarding shopping experience for its customers. Available to both current and new members of the Big Rewards loyalty program, the app provides many features tailored to...

Gen X and Boomers lead the charge in digital ad engagement

The latest LoopMe study shows that Gen X and Baby Boomers are the most responsive to digital advertising. Over a third (37%) of 45-54-year-olds and 40% of 55-64-year-olds report that they purchase online ads every few months. These numbers surpass...

People powered business success

COVID was a hard reset on life and business. First it stopped everything, and then it changed everything.Nearly five years later, the scale of change brought by the pandemic has started to recede.But for SF Recruitment and its CEO Saira...

New survey reveals personalisation as top priority for car buyers

A recent survey by Blue Yonder highlights personalsation as a crucial factor for prospective car buyers across the U.S., UK, France, and Germany. The 2024 Consumer Automotive Personalisation Survey reveals that over 40% of respondents planning to purchase a car...

Dialpad revamps its AI contact centre platform

AI-powered communications vendor Dialpad has announced the launch of Dialpad Support, which expands its existing Ai Contact Center into a comprehensive next-generation platform. This enhancement builds on the company’s current capabilities, delivering significant upgrades that transform how businesses manage customer...

SurveyMonkey’s WhatsApp integration boosts engagement and audience reach

SurveyMonkey has expanded its social sharing options by adding WhatsApp, enabling customers to share surveys and forms directly to WhatsApp groups and contacts with a single click. This addition joins SurveyMonkey’s existing social sharing integrations—LinkedIn, X (formerly Twitter), Facebook, and...