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London’s Chief Digital Officer: Will He Make A Difference?

The Mayor of London, Sadiq Khan, has finally brought his hunt for a Chief Digital Officer (CDO) to an end and fulfilled one of his key manifesto promises from last year with the appointment of Theo Blackwell. In a first for...

Turning the Tide of a Negative Customer Experience

No matter how hard businesses try, sometimes there is little that can be done to avoid a bad customer experience. Take the ‘bent iPhone’ saga of 2014 for example. Knowing Apple, they likely performed the necessary quality checks, but sometimes...

Amazon’s Jeff Bezos Just Offered a Master Class in Attracting Millennials

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Millennials are people, too. Some find this hard to remember, as the slightly younger, occasionally more bearded crowd are smeared with a group name that...

Take Me Away and Let Me Dive Into Virtual Reality

One in five Britons wants to live in a virtual-reality fantasy land. A survey of 1,000 people, by social virtual reality platform Geekzonia, finds that the main drivers for the U.K.’s appetite for escapism are: Political issues, such as “Brexit.” A desire to visit “places” such...

Ad Tech Companies Pushed into Specialising by Transparency Demands

Focus is coming to ad tech. Ad tech companies have reaped huge profits by serving publishers and media buyers alike. But with the increased demand for transparency, companies are finding they’re better off choosing one side. This month, Tremor Video agreed to sell its demand-side...

How to Encourage Your Millennial Staff to Pick up the Phone

According to recent research by CALLCARE, it shows almost one in three millennials do not use their mobile phones to make a call more than twice a week. Following this, Gemma Harding, Head of Corporate Services at virtual receptionist providers...

FinX: The Quiet Revolution in Financial Services

We are in the middle of a revolution. There’s no doubt. It came fast, and many didn’t see it coming, but here we are. The financial services industry is experiencing a tsunami of change – regulatory, political, technology and customer driven demands...

Capita Extends Contract to Provide Mortgage Services to Tesco Bank

Capita has agreed on a contract extension until 2020 to provide mortgage services to Tesco Bank. Since the launch of Tesco Bank Mortgages in 2012 Capita has provided a full mortgage outsourcing service from their Glasgow based office. The service spans...

Sodexo Looks to Expand Services

Immediate focus on moving clients from paper vouchers to digital cards Meal voucher space leader Sodexo plans to expand its offerings in the employee benefits arena and also unveil claims management solutions. The French firm, which offers a wide range of...

Amazon Is Showing Us That The Concept of ‘Tech Company’ Is Slowly Dying Out

On Monday, Amazon’s $13.7 billion purchase of Whole Foods will close, ushering in a new era of cheap avocados for all, and Amazon Prime grocery discounts for some. Now consider this: we just passed the six-year anniversary of venture capitalist Marc Andreessen’s famous declaration that “software...