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August 22, 2017
Huthwaite International: A New Partner of the UK Customer Experience Awards
Huthwaite International, a world leader in sales, negotiation and communication skill development, became a partner of The UK Customer Experience Awards, the biggest customer experience event in the world, organised by Awards International Ltd. As a global skills development company, Huthwaite...
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August 21, 2017
Ten Tech News Stories You Should Know About
Updates from the Tech Industry over the weekend. Find out what has been happening. 1. The British government is asking the biggest companies to help in the war against cybersecurity. It is a growing problem that Britain needs to address. 2. Check...
How Do You Keep Customers Engaged in the Digital Age?
The convergence of both digital and physical channels in the way people shop has been a major trend over recent years, however, there remains a clear disconnect between online and in-store retail experiences. The customer journey is no longer linear,...
Aldi to Convert All UK Stores to CO2 Refrigeration
UK: Aldi is to convert all its UK stores to use CO2 refrigeration, the German discount supermarket chain has announced. Up to 100 of its stores are set to be converted by the end of 2018, at a cost of around £20m. Aldi says...
August 18, 2017
How Do SMEs Fight off Cyber-Attacks?
In this article I want to address some of the concerns that small and medium sized enterprises may have around cybersecurity, especially in the wake of the WannaCry ransomware attack and a continuous news flow around successful attacks on high...
See what has been happening on the Tech scene. 1. Biggest companies in the Tech industry banish extremists from their networks. Can this stop extreme views online translating into violence offline? 2. Leaked images of Galaxy Note 8 show how the phone...
Mindpearl Becomes the New Sponsor of The UK Customer Experience Awards ’17
Mindpearl, an international, award-winning company specialising in inbound multi-channel customer support is the new sponsor of The UK Customer Experience Awards 2017, the largest customer experience event in the Europe. At Mindpearl, they cite their most valuable asset to be their...
August 17, 2017
Keeping an Ear to the Ground on Travel
Sweltering tubes, stuffy offices and public parks bursting with over-exposed flesh; it must be that time of year again. ‘Where are we going to go?’ My other half quipped after a particularly busy week at work, requiring me to carefully...
Empowerment…Your Most Valuable Tool!
More and more companies are waking up to the fact that giving employees more power and responsibility can bring huge benefits for both the company and its workers. Employee empowerment may be the most underutilized tool in all of customer service. Give employees...
Enhancing CX through Smart Price Management Tools
The fashion retail landscape must adapt to changing consumer habits. Agata Sadowska, Vice President of Sales and Projects at MariElla Labels Oy, explains why technologies which marry the physical stores with digital retail spaces are becoming a default for any...
