Archives

Three Ways to Utilize Your Existing Operations for Superior Omnichannel Experience

Companies are seeking to create a customer-focused omnichannel experience within existing operations and this requires looking at operations from the customer’s perspective. While less complicated for young, nimble companies, this view is more difficult to achieve for well-established companies with...

Putting the Focus Back on the User Journey

It is no secret that consumers today want to be able to connect and interact with retailers 24/7, no matter where they are and what devices they’re using. With research from Forrester revealing that there’s a $1.5 trillion global market...

Delivering an Omni-Channel Experience in Retail

The way we shop is changing at a rapid pace; with our expectations heightened and more places to spend than ever before. Bricks-and-mortar brands have launched online platforms, whilst ecommerce giants like Amazon and Missguided are recognising the value of...

Bitcoin Will Likely Split Into 2 Separate Currencies

Bitcoin will likely split into two separate currencies on Tuesday, and it’s all thanks to bitcoin cash. For years, bitcoin power brokers have been squabbling over the structure of the blockchain network that underpins the red-hot currency. On one side of this war, there...

Carspring, a London Online Car Sale Startup, Raises £5M Series B

Carspring, the London and Berlin used car buying platform founded by Rocket Internet, has picked up £5 million in Series B funding. Backing the round are Rocket Internet itself, along with Channel 4’s Commercial Growth Fund, which offers media in the...

Extensive Read – Empowering Employees: How to Inspire Staff Online

Having an empowered and engaged workforce is one of your most important assets. Investing in staff happiness goes beyond everyday concerns like your facilities — you need to learn how to engage people both offline and online, on-duty and off-duty....

Frictionless Customer Experiences – Best Customer Experiences

One thing quickly becomes clear when speaking with the digital leaders who are delivering new experiences and driving engagement strategies for major brands and organizations: the push to eliminate friction between customers and brands is more important than ever before. It’s...

Direct Line’s Profits Hit Record High

(Reuters) – Shares in Direct Line Insurance Group (DLGD.L), Britain’s largest motor insurer, jumped to a record high on Tuesday after it reported better than expected first-half profit and raised its interim dividend. Intense competition in British motor insurance has put...

Dual Cameras and Rear Fingerprint Sensor on Leaked Galaxy Note 8 Photos

The phone is set to be officially unveiled later this month As noted leaker Evan Blass tweeted this morning, when it rains, it pours. Not even 24 hours after Blass had published an official image of the front of Samsung’s upcoming Galaxy Note 8,...

The Future of the Sales Industry, Coming to London’s Excel in March

Europe’s leading event showcasing the future of the sales industry will be taking place on the 21st and 22nd March 2018. The Customer Experience Magazine will be the media partner of Sales Innovation Expo, which will bring all the ideas,...