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The iPad Takes a Big Step Toward Being the Computer for Everyone

The iPad has never been a full-fledged computer. At its launch back in 2010, it was mocked for having a large screen without a typical large-screen operating system like macOS or Windows, and it was dismissed as just a bigger...

Apple Unveils HomePod, Its Siri Smart Speaker

It’s how Apple is taking on Sonos and the Amazon Echo. Just as we expected, Apple unveiled its Siri speaker, Homepod, today during its WWDC keynote. It’s yet another category where Apple is a bit late to the party: Amazon’s Echo...

What Makes a Good User Interface?

The user interface is like a joke. If you have to explain it, it’s probably not that great. Here, Thomas Pepper, user experience designer for Parker Software’s live chat software, WhosOn, explains the key elements that make for a good...

Customers Are Sharing the Love

Yonder Digital Group research shows that today’s customer is just as likely to share positive experiences as bad experiences. Over 80% of customers tell friends and family about their positive experiences with a company, finds new research commissioned by Yonder Digital...

What Do Masters of Retail CX Do?

In the race to build lifelong loyalty, more brands than ever are jostling to put customers into the centre of their organisation. But in the struggle, many forget that it’s no accident there are two words in the phrase “customer...

Top 75 Customer Experience Blogs & Websites For Businesses

Feedspot made a list of top 75 CX blogs, and we’re delighted to say that our magazine made it to the top 20 (which are featured in this article). To check out the entire list, please click the link at the...

How Companies Improve Customer Relationships with Service Management

Customer relationships are critical to any company’s success, and field service is one industry where the logistics involved in improving those relationships presents some unique challenges. Simply put, field service management refers to company personnel resources, typically a service technician, on...

Bitcoin Startup Coinbase Has Eyes on Global Expansion After Opening New London Hub

The unprecedented surge in the value of cryptocurrency Bitcoin this year has opened up a vast array of opportunities for businesses operating in the space, despite ongoing speculation from commentators about just when the bubble is going to burst. Despite a...

London’s Huge New Innovation Centre Plexal Reveals Official Opening Date

Plexal, the massive new innovation centre housed within the Olympic Park, is set to open on 12 June with an official opening ceremony headed up by the Mayor, Sadiq Khan. The technology and innovation centre, which will be one of Europe’s...

Google, the World’s Biggest Online Advertising Company, Will Start Blocking Online Ads Next Year

In an effort to force publishers to rethink the way they deliver ads on their websites, Google will be introducing its own ad blocker in 2018. According to the Wall Street Journal, Google is giving publishers six months to prepare...