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Apple Is Working on a Dedicated Chip to Power AI on Devices
Apple Inc. got an early start in artificial intelligence software with the 2011 introduction of Siri, a tool that lets users operate their smartphones with voice commands. Now the electronics giant is bringing artificial intelligence to chips. Apple is working on a...
Customer Centricity Trumps Innovation, Say Gartner Analysts
Innovation might be the buzzword on everyone’s lips but customer and design centricity is what will win the day with customers according to Gartner. This is despite innovation diving in hard, with chatbots and artificial intelligence joining the fray. Part of it...
What’s Really Stopping Your Customers from Buying?
Shopping should be a simple, painless process, but too often it is anything but. As we start our customer journey, whether in a shop or online, we begin to encounter those irritations that make us want to give up. It...
Ecommerce Success Hinges on the Entire Digital Experience
Retail organisations are struggling to provide seamless digital experiences, but ironically, their own internal organisations can be part of the problem. That’s because the different touchpoints through which companies engage customers are often still managed in isolation by separate teams, with...
Get Ready for the Era of Mixed Reality
The future is “always-on, go-everywhere mixed reality”, according to Michael Abrash, chief scientist at Facebook’s Oculus. This requires a different focus from where we are now, which is stuck in the middle of a digital obsession. We need to fuse the...
The 30 Highest-paid CEOs in Tech
While media companies dominate the list of top paid CEOs, leaders of tech companies aren’t far behind. We are happy to see so many familiar names of our customers and award entrants into the UK Customer Experience Awards and the...
Standing Still Can Kill Your Business
I find this statistic unbelievable: The U.S. Bureau of Labor statistics found that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100-500 employees provided just 6 minutes. The following statistic is...
Google Paid Just £36.4 Million in Tax on UK Sales of More Than £6 Billion. What Made This Possible?
Catherine West is the Labour candidate for Hornsey & Wood Green, in London, in the 2017 General Election. She is also Labour’s foreign affairs spokesperson. In 2015, Google paid back taxes of £130 million to the Exchequer for the previous 10...
Check Out The New Amazon Bookstore in NYC
This is the seventh brick-and-mortar store that Amazon has opened so far. It is located at the Columbus Circle, the first of its kind in New York. It is an enormous 4,000 sq ft space with more than 3,000 titles all...