Archives

Apple’s 5G Testing Plans Give a Glimpse of Future iPhones

Apple may be expanding its phone tech well beyond rumoured iPhone 8 upgrades with new evidence pointing to the tech giant gearing up to test 5G wireless communications. The iPhone maker has applied for a license with the US Federal Communications...

Three Risky Customer Experience (CX) Initiatives

Forrester reports that customers are willing to spend nearly five times more for excellent customer experience (CX) than they would for poor CX*. But improving customer service comes at a cost. Besides the time and effort required, sometimes marketers need to...

How to Boost Diversity in the Tech Industry

If we want to truly inspire the next generation of technology workers, we need to find ways to attract people from all walks of life to achieve the goal of increasing diversity in the tech industry. The technology industry suffers from...

Digital vs. Human Journeys

How much has your world changed in the digital era? I know mine has changed hugely. I’m a big fan of online shopping, that’s a digital journey I am seriously grateful for; how simple is it to log into your...

Responding to the Changing Landscape

Nationwide first launched their Mobile Banking App in 2012. Due to a proliferation of devices and changing customer needs the team saw a need to re-design the App to increase agility. The challenge was to: Let customers do whatever banking tasks they...

Microsoft Just Introduced a New MacBook Air Killer with 13.5 Hours of Battery Life

Microsoft has taken the wraps off the new Surface Pro, a long-awaited upgrade to 2015’s well-received Surface Pro 4 tablet/laptop hybrid. It’s the company’s Windows 10-powered rival to the Apple MacBook Air. This new Surface Pro — Microsoft has officially ditched...

Why London is The Best Place for Fintech – Even with Brexit

Eileen Burbidge told WIRED Money how she expects London’s fintech scene to continue to grow over the next few years. If you’re in the fintech business right now, then London is the place to be – even with Brexit. That’s according to...

Interview with Greg Searle – A Triple Olympic Medallist and a Business Coach

We had the honour of speaking with Greg Searle, an Olympic gold medallist who won the coxed pairs event at the 1992 Barcelona Olympics – and 20 years later decided that there’s no reason for him not to enter the...

Why Did BAFTA Steal The Crown Jewels?

According to numerous sources, there was something fishy about this year’s BAFTA TV Awards. ‘The Crown’ fans were cheering for their beloved show that was nominated in 5 different categories, only to be disappointed by the result: The Crown won...

Interview: Our Recent Catch-up with a DXA Winner – Vehicle Vision

VehicleVision is a company implementing digital channels to enhance and help drive CX in the automotive industry further. The company delivers class-leading personalised online video systems for the automotive industry which provide a great deal of transparency and customer inclusion. We...