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Brexit: Despite the Warnings of Experts, Britain Voted to Leave the European Union

Republished from BBC.com Prime Minister David Cameron is to step down by October after the UK voted to leave the European Union. Mr Cameron made the announcement in a statement outside Downing Street after the final result was announced. He said...

EU Citizens – Who Do They Trust with Their Data?

Blue Coat Systems, Inc. a leading provider of advanced web security solutions for global enterprises and governments, revealed the results of an online study carried out by YouGov among 3,130 workers in various industries across Great Britain, France and Germany....

Explained in Video: How Would Brexit Affect You?

The UK referendum is only one day away, and the polls show there is an almost equal number of people on the opposing sides. If you want to go to the basics of the EU, BBC prepared some useful info about...

Employees Likely to Pull a Sickie after Euro 2016 Games

73% of Human Resources (HR) directors believe employees are likely to call in sick, or make an excuse for skipping work, the day after a major sporting event Friday 17th June possibly had a peak in ‘sporting sickies’ after England’s and...

The Top Five Apps to Make Glasto Even Better!

I have been lucky enough to go to Glastonbury Festival for the last three years and managed to get a ticket again for this year. Previous preparation for the festival has often included buying a £10 ‘disposable’ phone, as I...

Seven steps to achieving great customer service

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls, sad and monotonous on-hold theme tunes and endless episodes of...

4 Tips for the CDO to Ensure the Digital Customer Experience

There’s no denying the profound impact that the ‘digital age’ continues to have on our day-to-day and business lives. Mapping the range of types of devices and platforms that users now use to engage with brands and businesses is only...

How to Keep the Focus on Staff Productivity during the Summer

Contact centre operators don’t have an easy life. They’re constantly having to juggle a variety of requirements that don’t naturally gel together well. For instance, while everyone wants to provide a great customer experience and retain a motivated workforce, the...

Taking Flight: Delivering Proactive Customer Service on Social Media

Adopting a proactive approach is key to meeting increasing consumer expectations when it comes to customer service. Debbie Nolan, Business Development Director, CRM and Public Sector, at arvato UK and Ireland, looks at the success of Schiphol airport’s social media...

The Feedback Economy – a £3.2bn Opportunity for the UK Hospitality & Leisure Industry

By improving how customer feedback is used, the UK hospitality & leisure industry could boost the UK economy by £3.2bn over the course of the next decade Managing customer feedback will become increasingly important. 59% of consumers say that online feedback...