Archives

12 of The Most Cutting-edge Workplace Innovations Inside Fast-growing Tech Companies

With such a focus on defying convention, it should come as no surprise that Facebook, Google, and their peers spend a lot of time creating places in which people love to work. Sometimes that means catering to people’s need for inner...

The Rise of the Hand-Me-Down Bank

More than half of consumers (55%) follow their parents and other relatives when deciding where to bank, according to a global study conducted by customer engagement specialist Affinion. The influence of family came above advertising (49%) in the study which measured...

Baxi Heating, CXA Winner – Where Are They Now?

Recently we caught up with Baxi Heating, our 2016 CXA winner for the ‘Contact Centre, Small – Customer Loyalty’ category, and asked them some questions in regards to recent, post-award, developments. Baxi is a beloved company at Awards International and we want to...

Find out how ‘TSB’ won the Employee Engagement – Best Place to Work Category at the 2016 CXA

TSB is a British bank with a strong and stable retail customer base of 4.5 million. With 631 branches in the country, it’s the seventh largest retail banking group in the UK by branch network. This amazing bank has made some...

Top SEO Tips for Job Seekers 2017: YOU Are the Brand

Search engine optimization (SEO) is a term many web savvy individuals will be familiar with – but, what does a job seeker need to know about it? Applying for a job in 2017 is fiercely competitive and the job market is...

The Miracle at Boots – Why Babies and Comedians Are Good for Your Customer Experience and Episode 1 of BAT17

For those who have read my last couple blogs you will know that this Friday we launch BAT17 the conference in your pocket. (BAT17 is short for Behaviour & Technology in Customer Experience by the way.) You will also know...

How to do Subscription Services Right

I recently succumbed to the pressure of Valentine’s Day, and not wanting to go too soppy, traditional or lavish with a gift, started to look into short-term subscription services. Subscription services seem to be taking over the world one post...

Employee Engagement and Internal Comms Are Not the Same Thing!

I recently had the pleasure of judging the employee engagement categories at the ‘UK Employee Experience Awards’. I got to meet some great organisations doing some great things developing employee engagement. One of the things that struck me was the wide...

A Self-driving Shuttle Will Roam the Streets of London Soon

Trials with the Oxbotica’s driverless shuttle have started and will be driving around 100 people around the Greenwich, London in the next couple of weeks. The goal of this project is to see how autonomous vehicles can function safely in...

5 Ways to Leverage Customer Experience Awards and Boost Your Business

If you are a customer-facing company, it makes sense that boosting your reputation for customer satisfaction will increase your bottom line. And research shows that customer service is the most important factor in retaining customers, with people four times more...