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Case Study: Find Out Why ‘Gate One’ Received the Overall Winner Award at the UKDXA in 2016

Winning such a prestigious award as the Overall Winner award is something truly deserving of praise. Gate One’s initiative and their work with the Richmond Housing Partnership shows what it means to be committed and fully supportive of clients. Gate One...

With a Single Tweet, Elon Musk Just Gave a Master Class in Effective Leadership

Last week, SpaceX made history. Then, Elon Musk showed us what great communication looks like. Last week, SpaceX successfully launched and recovered its first recycled rocket, Falcon 9. As CNN reported, this is “the first time in the history of spaceflight...

App-ier Times Ahead for Car Finance Customers

The UK’s fastest growing online car finance broker, and the silver winner of the ‘Use of Technology’ category at The UK Financial Services Experience Awards, CarFinance 247 has re-imagined its customer service and digital operations by becoming the first online motor finance...

Three Ways to Create a More Targeted Marketing Strategy

Building and creating optimised digital experiences have been the focus of marketing teams since the early days of the internet, yet the focus has always been on the execution of marketing programs rather than the consumer. The key performance indicators...

Epos Now, CXA Winner – Where Are They Now?

Winning an award always has an impact on the organisation. It’s not only the feeling of winning that makes the winner proud, but recognition also impacts business positively in many ways. Recently we caught up with one of our winners from...

Top 15 Influencers in UK Tech to Follow on Twitter

There are hundreds of people tweeting about tech in the UK. How do you figure out who to follow? Well, we did the hard work for you a rounded up some of the UK’s most interesting Twitter users for tech news...

Can Digital Communication Ever Replace Human Interaction?

Reuben Singh, founder of alldayPA, the UK’s largest telephone answering services for SMEs and entrepreneurs, looks back on National Conversation Week by sharing his experience of how the industry has changed and why human interaction is more important than ever, despite...

The Headline Sponsor of the UK Employee Experience Awards ’17: Keys Business Concierge

Keys Business Concierge, a company that provides bespoke business services and products both nationally and internationally, became the headline sponsor of this year’s UK Employee Experience Awards, an event hosted by Awards International Ltd. ‘We Understand that the People behind a...

The Blurred Lines of Distinction Between B2B and B2C

The division between the B2B market and the B2C used to be apparent but the distinctions are now blurring with the advancement of technology and the increasing demands from customers. Demanding Customers Customer Experience is at the top of the agenda of...

Contact Centre Data Holds the Key to Boosting Customer Satisfaction

Customer service has become a key differentiator for brands, and as a result more businesses are integrating their digital and traditional contact channels to help deliver a more seamless service. Indeed, our latest Outsourcing Index found this to be the...