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These are the Finalists of the UK Financial Services Experience Awards 2016

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CXM Interview: “Take Everyone on the Journey with You”

In a continuation of Lexden’s series of interviews with Customer Experience leaders, MD Christopher Brooks caught up with Kent Reliance’s Head of Customer Strategy & Insight, Stephen Plimmer, to better understand the role of CX at OSB. Christopher Brooks (CB): OneSavings...

Lying at Work: Meet the Office Truth Translator

In a bid to make offices across the UK a little more honest, the team at Viking used these quotes and have imagined what it might be like having someone on hand to “translate” these phrases. Dubbed the ‘Office Truth...

3 Remarkably Simple Ways to Improve the Employee Experience

In our Customer Experience Consultancy, we are always asking employees to improve the well-being of customers. We also encourage them to surprise and delight, as well as exceed expectations of customers. After all, we want employees to produce Customer Experiences...

Meet the Winners of the UK Employee Experience Awards 2016

table.categories_box{float: left; padding: 5px;margin-right:5em;} table.categories_box th{text-align: left:} .categories_title{font-size: 100%;border-left:5px solid #020102;padding-left: 15px;font-weight: bold;} .sponsored-by{vertical-align: middle;} ul.descfinalists { list-style-type: none;} Overall Best Employee Experience Winner: Bristol Wessex Billing Services Ltd Discipline Specific – Best Employee Experience Business Change or Transformation Winner: Active Digital Communications Faced with a disjointed frontline, Active Digital...

Employee Satisfaction Is Key to Providing a Good Customer Experience

A good customer experience means different things to all of us, but I’d suggest that there is one thing in common – a customer service agent that really delivered, whether that’s going the extra mile to resolve a problem or...

Mutuals and Challenger Banks Have the Best Reputations

Nationwide Building Society, Virgin Money and Santander top the UK RepTrak® ranking of retail banks’ reputations amongst the UK general public, Reputation Institute announced today, based on more than 1,200 interviews conducted in the first quarter of 2016 among members...

Brave New World: Four Ways to Tackle Ad Blocking in the Age of Consumer Choice

If 2015 was the year ad blocking got its foothold, 2016 is looking like the year everybody’s taking advantage of the technology. Barely a week goes by without a fresh news cycle about the challenges posed to the media and...

Luxury Brands’ Email Marketing is “not Luxurious Enough”

Customers demand a more personalised and targeted email from luxury brands The Dawn of Luxury CRM: Email do’s and don’ts study which was produced by customer engagement specialists ContactLab in conjunction with Exane BNP Paribas, revealed how luxury brands can better...

Google Voted Most Popular Employer in the UK by Undergraduates

For the second year in a row, Google has been voted by undergraduates as the most popular graduate employer in a record poll of 52,000 undergraduates conducted by international research firm trendence. The full list of the 300 most popular graduate...