Archives

Recognition as the Ultimate Motivator

You don’t have to be a rocket scientist to realise that recognising hard work and individual achievement is a huge motivator for employees to ‘go the extra mile’. It’s also entirely logical that a public accolade provides a unique opportunity...

Almost Half of All UK Ecommerce Transactions Now Take Place on Mobile

Criteo, the performance marketing technology company, today reveals that almost half (48.9 percent) of all UK eCommerce transactions now take place on mobile devices, up six percent year-on-year. Criteo’s new UK mobile commerce findings – part of the company’s study of...

Pros and Cons of Flexible Working, UK Employees’ Favourite Perk

Flexible working proves to a popular employee incentive, with 35% of the public selecting it as their favourite perk But one in three also worry that remote working could damage the traditional office environment For Flexible Working Awareness Day, Direct365 urges employers...

‘Kayo’ to ‘Kayla’: Quarter of Ethnic, Female Execs Forced to Change Their Name

A quarter (23%) of professional women in the UK with ‘non-white’ sounding names have changed their name to sound more ‘traditionally-British’ in order to get a job, according to a study by Nottx.com, the UK’s only ‘name-blind’ headhunting platform. It is...

6 Steps to Success with Employee Engagement Surveys, Part 2

by Richard Lambert, Morale Solutions Ltd for Customer Experience Magazine In the first part of Richard’s article published yesterday, we shared the first three elements of his model for making a successful employee engagement survey. In today’s article, we share the...

6 Steps to Success with Employee Engagement Surveys, Part 1

by Richard Lambert, Morale Solutions Ltd for Customer Experience Magazine Employee engagement continues to be impossible to pin down. There is no single definition yet, but it doesn’t matter. We all know what we as individuals think it is. We embrace...

Have you Seen the LeSEE?

The Chinese media company LeEco, a partner of Faraday Future, challenged a Tesla Model S with an electric sedan of their own, called LeSEE. Unveiled in Beijing, LeSEE can develop a top speed of 130 miles per hour and has an...

10+ Digital Customer Experience Insights from Industry Leaders

For many what I’ve described may be called an omni-channel strategy – I just call it “how to run a modern business that will still be around in 5 years” Martin Dowson, Customer Led Design, ROYAL BANK OF SCOTLAND Question 1: 1. How...

5 Apps for Your Ultimate Driving Customer Experience

Republished from Mashable Looking for the best route to your destination? Gas prices are cheap, but are you still hunting for a bargain? Or did you buy an electric car recently and want an easier way to find a place to...

CXM Interview: An Award-winning Practice Is a Mix of Constructive Feedback and Hard Work

After winning Silver at the UK Customer Experience Awards 2015 in the Hospitality/Leisure/Charity category, B2B International certainly have a few useful tips to share about what makes an award winning practice. CXM Editor, Marija Pavlovic, interviewed their Chairman, Nick Hague,...