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How Intu Are Revolutionising the Destination Shopping Experience for Consumers

In the latest in my series on CX leaders, I caught up with Customer Experience Director at intu, Roger Binks to hear how their focus on customer is driving positive change. With 400 million customer visits and over 35 million unique...

Samsung Galaxy S8 Compared to the Other Phones on the Market

There have been a lot of rumours about the new S8 and finally it is here. We have all been introduced to its physical features on numerous occasions but let’s take a look inside now and see how the new...

Case Study: How ‘Fitness First’ Reached Out to Customers Globally

In 1993, the first Fitness First club opened in Bournemouth in the south of England. Today it has over 400 clubs in 16 different countries with 14,000 staff serving over 1 million members. This year they were the overall winners at...

Elon Musk launches Neuralink, a venture to merge the human brain with AI

SpaceX and Tesla CEO Elon Musk is backing a brain-computer interface venture called Neuralink, according to The Wall Street Journal. The company, which is still in the earliest stages of existence and has no public presence whatsoever, is centred on...

NASA Is Working on a Flying Drone That Could Explore Mars

We are already familiar with the Mars Rover that explores the surface of Mars, and now NASA is introducing a new concept that could give wings to the Rover. This electric flyer, called Mars Flyer, would be placed inside the Rover...

Extensive Read: Building the Business Case for CX in a Compelling Way!

The Customer Experience community desperately needs the ability to effectively measure its impact on company performance, way better than it currently can. CX strategists are continually reporting incredible potential but take up, although increasing, is nowhere nearly rapid enough. One CEO told...

The 12 Jobs Most at Risk of Being Replaced by Robots

The CEO of Taco Bell’s parent company said Tuesday that machines could replace human workers in 10 years. “I don’t think it is going to happen next year or the year after, but I do believe that probably by the mid...

Moving Video Graffiti on the European Landmarks

Blake and Bruno are two young innovators who decided to make something never seen before and give a completely new meaning to the word street art. Observing them create these moving image graffiti gives you an amazing insight into what...

A Word from the Winners of The UK Employee Experience Awards 2017!

On the 23rd March 2017, we participated in the UK Employee Experience Awards in Central London as the media sponsor of the event. We are very proud to announce the winners of the awards and the impressions of those who...

New Look and Their New Initiative ‘Service Basics’

The well-known UK fashion store, New Look, was the winner of the CXA Customer Centric Culture award in 2016 for their amazing implementation of a holistic and company-wide restructure towards better customer service. As something quite new to the fashion and...