Archives

Lenzo Allows You to Capture the Underwater Experience

What makes this underwater iPhone case different from all the others out there on the market is that it has a mini joystick (no touch-screen navigation) which allows you to use the phone more easily and produce better underwater pictures...

8 Steps to Deal with Tricky Customer Calls

If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter how much you want or try to help a customer there are still other obstacles preventing you from doing so. Whether the obstacles...

Individual to Benefit the Community – Pedestrian Safety Awareness Campaign

As a Finalist at the Gulf Sustainability and CSR Awards, held on February 15, 2017, in Dubai, the presentation on “Pedestrian Safety Awareness Campaign/Project” was a self-motivated individual campaign which competed on the same level as Corporate Giants such as...

Adobe, Beer & Robberies

Adobe has an original approach to advertising, which they proved by unveiling two brilliant campaigns: ‘The Hovering Art Director’ and ‘The Heist’. ‘The Hovering Art Director’ takes a comical look at the relationship between art directors, designers and marketers, and the...

What I Learned from Complaint Handling Awards ‘17

I was honoured to be a judge at the UK Complaint Handling Awards, and grateful that my employer Capita allows me the time to develop these extra-curricular activities outside of my role. As I am desperately passionate about customer experience,...

Infographic: The Evolution of In-Store Customer Experience from 1800 to 2050

A new study that analyses the history of in-store customer experience and anticipates how the store of the future will look has been released. Carried out by Mood Media, global leader in elevating customer experience, the research highlights retail innovations...

From Neverland to Wonderland: The Journey to B2B Omnichannel

Walt Disney may not be regarded as the godfather of Customer Experience (CX), but his 1956 rallying call to Disneyland staff is perhaps an early pencil sketch. “Whatever you do,” he said, “do it so well that people will want...

Here’s Everything Apple Announced on Tuesday

Apple announced a load of new products on Tuesday morning. From glamorous red iPhones to cheap new iPads, the California tech company unveiled updates, refreshes, and accessories for many of its product lines. Apple didn’t hold a big media event to coincide...

How Well Do You Know Your Partner?

Relationships can be tricky. Perhaps unsurprisingly, the same relationship dynamics apply for B2B experiences. Successful relationships require that we understand and respond to the needs of our partner. If you already have a partner, they’ll hopefully have a good idea of your...

Ever Wanted To Have An iPhone and Android in One?

Both Android and iPhone have features we find useful and entertaining to use, still, carrying two phones all the time can be a burden. That is why Esti, Israeli company, have designed an iPhone case that has Android software built-in...