Archives

Infographic: 10 Tips for First Time Managers

Every beginning is hard, as the old quote says, but starting a career as a manager is one of the most challenging beginnings. Whether you just finished school or are looking at developing a different career path, you could probably use...

Clear Versus Unclear: Managing Customer Interaction During New Product Development

In a complex customer relationship, finding the best way to organize and manage customer interaction is anything but simple, especially when the product is technically complex. However, a deep understanding of customer needs is essential to new-product development processes. Rather...

So You Attended the Customer Experience Workshop, What Now???

If you have ever worked in a company that is looking to improve its sales, often Customer Experience(CX) is defined as the solution. Normally a CX expert is drafted in and a workshop created for the key stakeholders. This often...

Unlocking Business Growth through Emotional Connection

In a world where an alternative retail outlet or utility supplier is just one click away, businesses in every sector need to raise their game urgently. As many as 89% of businesses expect to compete on customer experience, yet 95%...

A Smart Jacket from Levi’s and Google Jacquard

Levi’s denim and Google’s technology woven right inside of it! This new Commuter Tracker Jacket was designed to keep you connected with your phone without the need for you to stop what you are doing. Originally intended for bikers, it...

Virgin Money Lets Customers’ Voices Be Heard

Every once in a while, we like to shed our little spotlight on companies that, in spite of their great initiative, haven’t made it to the podium at Customer Experience Awards organized by our partner, Awards International. Sometimes it so...

10 Tips That Will Make Online Shoppers Love You More

More and more stores are offering online shopping, and the competition is getting fierce. Customers are looking for an easy shopping experience and above all else, a bargain. Your products will speak for themselves in the quality you’re putting out,...

Extensive Read: Tips to Accelerate Customer Experience Implementation in Your Organisation

Are you aspiring to move into a Head of Customer Experience role or are you already either there or in a position of influence and looking for ideas on how to accelerate effective delivery into the corporate? When I say accelerate...

How Homes in Sedgemoor Handled the Complaint Monster

Nobody likes critique. It’s discouraging! Words like ‘fail’ and ‘disappointment’ instantly start popping into our head and that heart-sinking feeling surely isn’t anything to look forward to. However, taking a different approach to this seemingly worrisome situation almost always means...

The 15 Coolest Tech Companies in the North of England

The North of England hasn’t traditionally been considered a technology hub in the same way that cities like London and Cambridge have. But that doesn’t mean there’s nothing going on there. The region, which encompasses cities like Liverpool, Manchester, and Newcastle, is...