Archives

Mapping the Employee Experience – An HR Perspective

It’s well known that the HR profession loves a new ‘buzzword’ to embrace. With people analytics and new technologies disrupting traditional HR processes and procedures, employee experience (EX) is becoming the new trend. As customer experience (CX) has become more...

The 3 Pillars for Delivering Seamless Customer Experience in a Connected World

When it comes to the Internet of Things (IoT), the future is now. Gartner has predicted that 6.4 billion connected things will be used this year, which is 30% more than just a year ago! This trend shows no signs...

Why Global Cruise Companies Must Take a Punt on Apprentices

The UK government revealed in January 2016 that more than 150,000 youngsters started an apprenticeship in England (across all industries) in the fourth quarter of 2015 alone, and the authorities are keen to see this number grow even further. As the...

What the Movies Teach Us about Brand Experience

I love the movies! Don’t get me wrong I love to read a book too, or listen to one. But there is just something about the movies that can really make an emotional impact on you in a very short...

Four Ways to Create Personalised Customer Experiences in 2016

To help cut through the noise in 2016, Neil Joyce, MD EMEA from marketing technology group Signal, zooms in on four problem areas of 2015 and the solutions that will make all the difference in 2016. If last year taught marketers...

Retail Superbrands 2016: The Alternative List

Some of the UK’s favourite stores have all appeared on a list of alternative retail superbrands published by retail data consultancy Ikano Insight. Marks and Spencer, George at Asda and Waterstones, along with discount chain Home Bargains and hardware stores ScrewFix...

Top Trends in Digital Product and Innovation

The pace of digital disruption gathered in 2015, with big corporates waking up to the transformative power of the start-up, harnessing digital to deliver improved experiences for users. It was the year that many employers recognised the need to grant...

Co-operative Retailers Are Leading the Way for Women on Boards

Women on boards of co-operative retailers double those of FTSE companies Nearly twice as many women are directors of co-operative retailers as FTSE 100 and 250 companies Half of co-operative retailers’ boards have 50% or more female directors, whereas no FTSE companies...

Five Customer Experience Trends to Turn Into Reality

by Dominic Stinton, partner at Open Reply If the latest business forecasts from the likes of McKinsey and Gartner are anything to go by, customer experience seems to be the hot topic for businesses wishing to compete on more than just...

How Big Is Your Window? Showrooming and Its Pros and Cons for Retailers

Showrooming can be both a threat and an opportunity for retailers. In our modern mobile age, this shouldn’t come as a surprise to you. According to an Econsultancy report, 43% of UK shoppers are using their smartphones whilst in-store to...