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You May Work from 9 to 5, but Only if You Want to

A Teesside digital agency, Visualsoft, has this week announced two finalist positions at The Employee Experience Awards 2016 held in London, following the success of its pioneering benefits package which was implemented almost 18 months ago. Stockton-on-Tees based Visualsoft, which also...

Fortnum & Mason: Building on 300 Years of Loyalty, Online

Fortnum & Mason is an iconic brand with a long history as curators of high quality products. Renowned for a unique, highly personalised in-store customer experience, Fortnum’s also prides itself on attention to detail, an individual sense of wit and...

3D Printing Presents Incredible Business Development Opportunities

The recent broadening in knowledge and understanding about 3D printing and additive manufacture have generated new business ideas and opportunities ranging from home hobby machines to printing buildings on other planets. Frédéric Vacher, of Dassault Systemes reveals some exciting options. 3D...

And the Oscar Goes to Android, for Rock, Paper, Scissors

Rock, Paper and Scissors don’t have much in common, but that won’t stop them. Be Together. #NotTheSame That was the message from the Android campaign, presented during the Oscars last night, in which they turned a well known game into an...

Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns

Independent study found Genesys customers achieved 158% return on investment across entire contact centre operations Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, today released the results of the commissioned Total Economic ImpactTM study conducted by...

Let’s Meet between “Snug” and “A Peace and a Quiet Room”

Shift in direction for digital business as the industry moves away from brand communications to customer experience Manchester’s Code Computerlove, a forerunner of the region’s burgeoning digital marketing industry, has unveiled how and why it’s taking a new direction. The 17...

Brand Alignment, Served with Loyalty

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8K TVs Are Coming to Market, and Your Eyeballs Aren’t Ready

As usual, the biggest consumer tech show of 2016, CES, took place in Las Vegas, Nevada this January. Among other cool gadgets and tech innovations presented, LG presented its first production-ready 8K TV. The Super UHD UH9800 brings you the...

Who Are the Worst Offenders When It Comes to Customer Service?

82 per cent of Britons reveal that what they want most of all is to be treated politely So-called customer-centric businesses are letting themselves down Manners cost nothing but mean everything when it comes to customer service. And according to Singapore Airlines, customer...

Super-Charging Your ERP System for the Future

In an ideal world, most organisations would choose to keep their technology up-to-date, especially their ERP software which typically drives their entire business. But, for mid-range companies fighting for market share, there are so many demands on budget. Having made...