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The Aipoly App Helps Blind People Identify Objects Around Them

Marita Cheng, Melbourne School of Engineering alumni, has created an app that helps the blind and visually impaired identify the objects in their surrounding. This amazing app can name more than 1000 objects, colours and even other living beings. Aipoly reads...

Top Customer Experience Influencers For 2017

As part of CCW Digital initiative to foster a robust community for customer experience professionals, they introduced us to some prominent thought leaders.  These incredibly insightful individuals are constantly uncovering solutions to customer experience challenges.  They, more importantly, are constantly sharing what...

Extensive Read: 15 Actionable Employee Retention Strategies You Can Use Today

Nearly 70% of organizations report that staff turnover has a negative financial impact due to the cost of recruiting, hiring, and training a replacement employee and the overtime work of current employees that’s required until the organization can fill the...

The Financial Times Best MBA Programmes

The Financial Time’s Global MBA ranking gathered data on average salaries students from different business schools receive three years after they have finished their degree. Financial Times have created the list of 100 best business schools in the world; you can see...

Introducing New Customer Experience Thinking for 2017

Customer experience is proportional to revenue, at least that’s what “best practice” thinking has taught us. There is new thinking emerging based around distinguishing customer outcomes from customer experience. It adds a new dimension which helps companies differentiate from their...

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely...

5 Strategies to Optimize Your Employee’s Skills

How well do you know what your employees are capable of? After the initial hiring interviews, hands-on training, and performance reviews have passed, there may still exist a few hidden mysteries about your employees’ abilities. Aside from exhibiting competency in their...

The Winning Personality Traits You Need in Your Team

According to CV-Library’s research, the majority of workers (94.2%) believe that there are key personality traits which make a person more likeable in the workplace. It goes without saying that in every working environment, there will likely be a mix...

Liquid Battery: The End of Traditional Power Plants?

Harvard’s team is developing the so-called flow battery which could last for more than 10 years. We use lithium-ion batteries to power practically everything, but the problem is, after a couple of years of frequent use they usually become useless...

Meet Cassie, Bringing Mail on Her ‘Ostrich’ Robot Legs

[youtube https://www.youtube.com/watch?v=CVcfNBYBYqA?feature=oembed&w=640&h=360] Agility Robotics has built the incredible Cassie, one of the leading innovations in the leg robotic industry. It took them 16 moths and now they are able to make shipments almost free of charge and incredibly fast. Cassie’s ostrich inspired...