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The CEO Uncovered

Many public relations experts will have sat in a planning discussion where the strategy concerning CEO communications has been discussed. What communications activities are appropriate and which audiences should he or she prioritise? Does he need to be more visible...

Why Competition Is a Core Value at Nationwide

It is probably impossible to count the seminars, books, journals, research reports, podcasts, websites, university programs, magazine articles, and conferences that compete to offer advice to managers. More than 11,000 business books are published in English each year, according to...

Ingredients for Customer Love Potion

How to make every day feel like Valentine ’s Day by Carolyn Hall, Director, Confirmit Relationships are a tricky business. Good ones can be hard to find in the first place, exhilarating in the early days, comfortable in the good times,...

Let There Be Light

What Is Li-Fi, and Will It Replace Wi-Fi? Mobile communications professor Harald Haas has theorized about using LED bulbs to transmit data for years. Now, the technology is a reality. Haas, a professor of mobile communications at the University of Edinburgh...

Handwriting at Work Could Be Extinct for Future Sales Professionals

Over a Third of Recruiters Believe Future Staff Won’t Write at Work With office landscapes changing across the country, it might not be surprising to discover that over one-third (36.2%) of UK recruitment professionals believe that handwriting at work will be...

#Trending: Morrisons incredible 1106% Twitter follower growth

Big four supermarket Morrisons is one of the retail industry’s fastest growing social media brands, according to the latest Retail Social Media Benchmark results from eDigitalResearch, topping the Twitter growth league table. The recent study saw Morrisons climb an impressive seventy...

User Vision wins Trio of Customer Experience Awards in Dubai

A leading independent user experience consultancy has scored a hat trick after scooping three top accolades at the inaugural Gulf Customer Experience Awards in Dubai. User Vision, which is headquartered in Edinburgh and has offices in London and Dubai, specialises in...

Why the Customer Is Not Always Right!

To create sustainable success and prosperity in 2016 we must focus on giving the best possible customer experience. However, there are many myths surrounding CX that can be counter-productive. The first myth I’d like to dismiss is the thinking that...

Meet Pepper, a Robot Designed to Make You Happy

Telecom giant SoftBank has developed a robot that can read and react to human emotions. It’s called “Pepper,” and it’s a humanoid robot designed to interact and live with humans in their homes. In this video, you can see what...

7 Steps to Becoming a Loveable Brand

February is the month of love! Valentine’s day comes just 2 weeks into the month. Men all around the country set reminders to make sure they don’t forget this special day. That, or they call in at the services on...