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A Guide to Dating Your Customers

Despite the rose-tinted pictures painted by romantic comedies, relationships can be a minefield. With plenty of faux-pas pitfalls standing between you and the love of your life, it is no wonder that so many relationships end in disaster. The same...

5 Reasons Why People Aren’t Using Your Voice UI

Voice interfaces are finally ready for prime time, thanks to mature technology and the fact that there is a high user demand for such a service. However, you wouldn’t always know it looking at some of the products that are...

Surveys: Time for a Major Upgrade

Let’s face it. Surveys suck. They suck to take and they really suck to design. Even a well-designed survey tends to make assumptions (in the form of leading questions) and is limited. Authoring a comprehensive, concise, neutral, and unbiased list of survey...

Passengers Demand Real-Time Updates on Flight Delays

As freezing fog causes further flight delays in the UK over the past few days, failure to keep customers updated when journeys are facing disruption is one of the biggest complaints against airlines after lost baggage, according to a report from...

Findel Education: “We’ve won another award!”

Since its launch 7 years ago, the UK Customer Experience Awards has become one of the most important customer experience events in the world. It was no surprise that this year’s ceremony, which took place on the 23rd September, would be...

5 Ways to Maximise Staff ROI

Finding the right person for the right role is expensive. The average cost of recruitment is estimated to be around £4,000 per position. In customer service industries, where jobs are often seen as temporary, the costs accumulate quickly. In hospitality, operators...

Turning Your Support Centre into a Profit Centre

Harry Mowat, UK MD, Greentree discusses how finance teams can help turn cumbersome support centres into profitable ventures. The onus on companies to operate efficiently and effectively is critical in the current unpredictable economic environment. But how can companies optimise every...

Google Pips Apple

Apple No Longer the World’s Most Valuable Brand, Global Brand Ranking Reveals The world’s most valuable brand is Google, with a value of US$109.4 billion Apple’s brand value has dropped 27%, ending a 5 year period at the top Lego regains its status...

Rant & Rave appoint Kenny Bain as Chief Executive Officer

01 February 2017, Warwickshire, Rant & Rave, the UK leader in real-time customer engagement technology that works with half of the FTSE including Barclays, Sky and EasyJet, today announced the appointment of Kenny Bain as its new CEO. Bain, previously Managing...

Luxury customer service experience: Tips updated for 2021

We all know luxury businesses sell exclusive products, but what about their customer experience (CX)? Is it vastly different from the service other retailers and brands provide, or is it just the products that keep it afloat? We love to...