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UK Economy Needs New Emphasis on Up-Skilling the Existing Workforce

GDP estimate expected to highlight on-going need to reskill to secure growth Experts will be watching to see whether the balance of the UK economy has continued to shift after GDP figures published on Thursday. As construction and industrial production sectors...

Reluctance to introduce contactless payments leaves retail businesses out in the cold

With contactless transaction values nearing £1bn a month, retail businesses risk losing sales due to reluctance to introduce increasingly popular ‘touch and go’ payments 66 per cent of merchants do not accept contactless payments, yet 78 per cent say their customers...

Airbnb #1 Best Place to Work in 2016

Airbnb wins #1 Best Place to Work in 2016, as part of Glassdoor’s annual Employees’ Choice Awards. Watch this video to check out what employees have to say about working for Airbnb. ...

Factories Forecast to Shed Tens of Thousands of Jobs in 2016

Manufacturers’ organisation EEF predicts sector will see modest growth but cautious mood will prompt further cuts to UK jobs and investment, republished from The Guardian British manufacturers will shed tens of thousands of jobs next year as they battle a tough...

10 Ways to Tell Your Customer Experience and Engagement Strategy Is Behind the Times

2016 is fast approaching and this time of year presents us with a chance to reflect. How did your marketing and customer engagement efforts pan out this year? Are you keeping up with the changing customer landscape, or are you...

Robogami: Robots with Improved CX, Inspired by Origami

Have you heard about this Robogami? It’s a type of robot that is being developed by scientists in Switzerland, setting a new paradigm for robots. Unlike other robots that need to be exact in their form, these cool bots are...

New Years Resolutions: 7 Important Game Changers for Your 2016 CX Strategy

It’s that time of year when we all set our goals and resolutions for the coming year. After over indulging in the Christmas period and sharing happiness with your loved ones, that first week back at work comes around quicker...

Jingle Bells, Your Email Smells!

As Head of Future Email (yes, it is a real job title), I am often asked “so what’s next then?” Of course my answer is ‘Scratch ‘n’ Sniff’. Or moreover, click and sniff! During the festive season, who wouldn’t like to...

Customer Experience: What ‘Good’ Looks Like

Last year I had the pleasure of participating as a judge at the UK Digital Experience Awards. It was a fantastic experience and one that I would recommend to anyone interested in taking part. It was really valuable to get...

Flying towards the Unique Customer Experience

We can’t really tell what was more popular recently, the drones or GoPro videos, but now GoPro is going to the next level trying to develop its very own drone platform, moving to the whole new level of amazing customer...